Hello,   I am trying out the Courtesy Callback example and am running into an issue when trying to pass data back from the BilllingQueue to the CallbackEntry 'Queue' app.   In my BillingQueue app, I am setting the CVP Subdialog Return_01 element to: ...

Hello,Does anyone know of an easy way for an agent to visually see if a queue has an available agent before they transfer's a call to that queue from within their CAD desktop?We are using CAD 9.0.3. Thanks! 

Hello,I have been tasked to write a TCL script which will run every 30 days and send out the information below:   sh ver   sh Inv   sh run   sh configUnfortunately a good pile of our routers will not have access to a TFTP server for security reasons ...

Hello,We had an email routed to our exception queue, but I am having issues finding out why it was routed there.I attached a screen shot of the audit, and was wondering if anyone could point me in the right direction?Thanks!Barry