Hi Sulabh.Can you confirm again what I wrote before: a campaign is tied to a skill group, a skill gr...

Thanks for help.Let me dare to ask something else.I must have my Dialer at the Remote Site (I alread...

Hi all. I'm in a Preview-Blended mode (ICM 6.0).So when a reservation-call arrives, I can decide to ...

That's it: certain campaigns for a certain dialer.It should be done like that:a campaign is tied to ...

Hi all. This is the issue I need help on.I've an IPCC enterprise site with a duplexed ICM and the Ou...

Hi. Stu, I do not have the answer to your question but may be you can help me!How is it possible to ...

Hi. My router configuration (I've cut off the 'timeout absolute 1' command for it didn't work... but...

Hi and thanks for the answer. I've already tried (at the BRIs) the command 'timeout absolute', putti...

Hi all.I've got a ROUTER 2651XM with an IOS Version 12.3(8)T3, and a Voice Card for 2 ISDN BRI. The ...

Hi all.I've got a ROUTER 2651XM with an IOS Version 12.3(8)T3, and a Voice Card for 2 ISDN BRI. The ...

Hi all.Is it possible, with ICM 6.0 and a PG connected with an Avaya ACD, to have the Dialer Softwar...

Hi and thanks. May be I'm daring too much, but may I have a screen-shot of the routing script you've...

YES !!!Please, if you can, do send me the full application note... I'll really appreciate it!Thanks!...

Hi all. About a TTS installation on a CRA Server. The TTS language selection may be different from t...

Hi all.Which is the difference between the "Nuance Vocalizer" and the "Nuance Speech Server" ? I mea...