Shalid Kurunnan Chalil
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Member since ‎11-13-2011
Online

User Statistics

  • 829 Posts
  • 88 Solutions
  • 524 Helpful votes Given
  • 877 Helpful votes Received

User Activity

Hi,  I'm having trouble finding the option to enable call recording for Workspaces. A customer of mine has Imagicle call recording enabled for users in the Control Hub. They recently purchased Workspace licenses and configured them in the CH. However...
Hi All, In UCCX, I had the option to record a greeting (xml doc and prompt management script) and incorporate the newly recorded greeting into my primary call flow for emergency or daily messages. Unfortunately, I couldn't find a similar function in ...
Hi there,  Is there any way the WxCC [Webex contact center] agent can be configured to choose multiple wrap-up codes? I couldn't find any related documents or references in the Cisco documentation, so please let me know if it is possible or not. Curr...
HI All, I am currently working on Webex CC for one of our customers. They require a unified desktop layout for all their agents with widgets arranged in a specific order. I have conducted tests by rearranging the widget components in the desktop layo...
Hello everyone, I'm currently attempting to integrate Facebook with my Gold tenant. However, I've encountered some errors during the registration process and have been unable to complete it. The error message I received is as follows: {"code":"10004"...
Community Statistics
Member Since ‎11-13-2011 12:33 PM
Date Last Visited ‎04-19-2024 11:11 AM
Posts 829
Total Helpful Votes Received 877
Awards
Community Spotlight Award
English Community Best Publication, March 2020
Community Spotlight Award
English Community Member's Choice, Nov 2023-Jan 2024