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Gabriel Saavedra
‎07-09-2019
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Member since ‎04-02-2008
430
Posts
276
Helpful
76
Solutions
Certifications
Cisco Certified Network Associate Collaboration (CCNA Collaboration)
Cisco Certified Network Associate Collaboration (CCNA Collaboration)
Cisco Certified Network Associate Collaboration (CCNA Collaboration)
Cisco Certified Network Associate Collaboration (CCNA Collaboration)
Cisco Certified Network Associate Routing and Switching (CCNA Routing and Switching)
Cisco Certified Network Associate Routing and Switching (CCNA Routing and Switching)
Cisco Certified Network Associate Routing and Switching (CCNA Routing and Switching)
Cisco Certified Network Associate Routing and Switching (CCNA Routing and Switching)

Hi,Do you need the script to

Created by in Contact Center
04-07-2015
04-07-2015
Hi,Do you need the script to dial the specific digits or the IP phone? Because if you need to dial f...

Hi Alberto, use the "set

Created by in Contact Center
04-07-2015
04-07-2015
Hi Alberto, use the "set priority" step after the "set" step in each branch of the menu step. Gabrie...

Hi Ayaz,You can use the

Created by in Contact Center
03-13-2015
03-13-2015
Hi Ayaz,You can use the Detailed Call CSQ Agent Report, there are two columns "Queue Time"(Time that...

Hi!Oh, didn´t know about a

Created by in Contact Center
11-21-2014
11-21-2014
Hi!Oh, didn´t know about a newer version of the refresh upgrade cop. I'm glad that everything worked...

Hi, Have you try to install

Created by in Contact Center
10-31-2014
10-31-2014
Hi, Have you try to install the cop file for the refresh upgrade? Upgrade ScenarioTasks10.0.x to 10....

Hi Mark,With preview dialer

Created by in Contact Center
10-20-2014
10-20-2014
Hi Mark,With preview dialer you don't need to create an aef script. You just create the campaign and...

Can you try to synchronize

Created by in Contact Center
04-21-2014
04-21-2014
Can you try to synchronize the databases from the QM Administrator. In the file tab and then click t...

Hi, you can use the REST API

Created by in Unified Communications Infrastructure
04-15-2014
04-15-2014
Hi, you can use the REST API that is available from the UCCX. I recommend to use UCCX 10, because th...

Hi, you can use the "send

Created by in Contact Center
03-22-2014
03-22-2014
Hi, you can use the "send Digit String" step in the successful branch of your "place call" step.Plea...

You can check the logged

Created by in Contact Center
03-19-2014
03-19-2014
You can check the logged agents from the Cisco Supervisor Desktop. But if you don't want to waste a ...

Did you set up the connection

Created by in Contact Center
03-17-2014
03-17-2014
Did you set up the connection with SocialMiner?

Hi Hamed,As Jonathan already

Created by in Contact Center
03-17-2014
03-17-2014
Hi Hamed,As Jonathan already told you, you can fix that setting your maximum retries to zero. If you...

Hi Marcus, in that version

Created by in IP Telephony and Phones
03-13-2014
03-13-2014
Hi Marcus, in that version you can go to System>Licensing>License Unit Calculator. There is a column...

Hi Rizwan, If you run a "show

Created by in IP Telephony and Phones
03-11-2014
03-11-2014
Hi Rizwan, If you run a "show version" command. Can you see the UC license installed on your router?...

Route Pattern for local calls.

Created by in IP Telephony and Phones
02-27-2014
02-27-2014
Here is what you need to know about route patterns:http://www.cisco.com/c/en/us/td/docs/voice_ip_com...
Public Statistics
Date Registered ‎04-02-2008 03:41 PM
Date Last Visited ‎07-09-2019 09:41 AM
Total Messages Posted 430
Total Helpful Votes Received 276
Helpful Votes From