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About NICNGUYEN
12-25-2020
NICNGUYEN
Beginner
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Member since
09-05-2011
94
Posts
10
Helpful
0
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RCK + RCKD in an expanded call context (ECC) variable
Created by
NICNGUYEN
in
Contact Center
01-13-2014
01-13-2014
Hi All,Does any know if it is possible to get the Router Call Key (RCK) and Router Call Key Day (RCK...
DHCP issue when two identical Cisco IP Phones need to address di
Created by
NICNGUYEN
in
IP Telephony and Phones
10-10-2013
10-10-2013
Hi Tony,I beleive setting statistic TFTP server on the IP Phones is probably the best approach in my...
DHCP issue when two identical Cisco IP Phones need to address di
Created by
NICNGUYEN
in
IP Telephony and Phones
10-10-2013
10-10-2013
Hi Tony,Unfortunately I cannot use a different VLAN in my company. My final though was to ask Cisco ...
DHCP issue when two identical Cisco IP Phones need to address di
Created by
NICNGUYEN
in
IP Telephony and Phones
10-10-2013
10-10-2013
Hi Andrew,Thank you for your quick answer. Your proposal would be nice with a small number of IP Pho...
DHCP issue when two identical Cisco IP Phones need to address different CUCM clusters
Created by
NICNGUYEN
in
IP Telephony and Phones
10-10-2013
10-10-2013
Hi Team,We use 7942G IP Phonesets in a UCCE call center environment on VLAN ID 300. Now we are plann...
How to lock an IP Phone softkey when when using Cisco CTI Agent Desktop
Created by
NICNGUYEN
in
IP Telephony and Phones
09-26-2013
09-26-2013
Hi All,I am looking for a way to lock the IP Phone 7942G softkey when using Cisco CTI Agent Desktop....
Looking for local VRU-PIM TCP port
Created by
NICNGUYEN
in
Contact Center
09-16-2013
09-16-2013
Hi Sentil,Thank you for your answer. The "VRUTcpServiceName" setting is indeed set to 3000. This is ...
GED-125 debug trace on PG-VRU
Created by
NICNGUYEN
in
Contact Center
09-13-2013
09-13-2013
Finally I found the answer here :http://www.cisco.com/en/US/products/sw/custcosw/ps1001/products_tec...
GED-125 debug trace on PG-VRU
Created by
NICNGUYEN
in
Contact Center
09-11-2013
09-11-2013
Hi Team,Can anyone tells me if there is a possibility to get GED-125 trace, as for a PG-VRU integrat...
RouterCallKeyDay / RouterCallKeyDay length
Created by
NICNGUYEN
in
Contact Center
08-28-2013
08-28-2013
Hi Gerbely,Thank you for this clear and explicit explanation. This is exactly what I was looking for...
Call Type ErrorCount if Caller disconnects when call is translation routed
Created by
NICNGUYEN
in
Contact Center
07-26-2013
07-26-2013
Hi All,I when accross a WIKI http://docwiki.cisco.com/wiki/Reporting_-_Call_Type_and_Skill_Group_Rep...
IP Phones POE burnout with Cisco Catalys 2960-S
Created by
NICNGUYEN
in
IP Telephony and Phones
06-03-2013
06-03-2013
Hi all,Thank you for your feedback. Finally it is possible that our telephone sets are simply gettin...
IP Phones POE burnout with Cisco Catalys 2960-S
Created by
NICNGUYEN
in
IP Telephony and Phones
06-03-2013
06-03-2013
Hi All,We changed our POE switch to now use a Cisco Catalys CISCO 2960-S (48 Ethernet 10/100 PoE por...
Looking for and SQL query to match CTI OS agent login ID with th
Created by
NICNGUYEN
in
Contact Center
01-30-2013
01-30-2013
Hi Gergely,Thank you very much for this query. This is exactly what I was looking for !Best RegardsN...
Looking for and SQL query to match CTI OS agent login ID with th
Created by
NICNGUYEN
in
Contact Center
01-30-2013
01-30-2013
The ICM version is 8.0Thanks Nick
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Public Statistics
Date Registered
09-05-2011
08:06 AM
Date Last Visited
12-25-2020
03:06 PM
Total Messages Posted
94
Total Helpful Votes Received
10
Helpful Votes From
User
Helpful Count
bltyler14
5
david.macias
5
See all >