Hi, That is a normal behavior when you reset an IP Phone to factory default. It's just that you've missed to check the network environment requirements. Try setting up a DHCP server with option 150 config. this will point the IP Phone to TFTP server where it can download neeeded frimware files to boot up. 1) Have tftpd32 running as tftp server or CUCM. Set up dhcp server with option 150 2) boot the phone and hold down the # key until the buttons cycle orange 3) press 1234567890*0# 4) IP Phone should have correct network address from DHCP in step 1 5) the phone will donwload the image from the tftp server/option 150 Btw, where and how much did you buy it?  Regards, Paul Rate if helps ... View more

Hi, If its fine with you and not too much to ask, can you please clarify your questions and provide a little light explanation for each. Also, please provide call flow, devices and connections. This will help others find your concerns one step closer. Thanks and regards, paul ... View more

Hi, If i may ask, what is the call flow when you encountered the problem? Ex. HQ: IP Phone > CUCM <-----ICT trunk non-GK controlled----->CUCM> BQ:IP Phone please make another set of test call and download the CCM trace then upload it here. Dont forget to note the following; Calling number Called number timestamp regards, paul ... View more

Hi all, though the right fixed for this hasn't been cleared, i still find your post very helpful. +5 for you . Regards, paul ... View more

Hi, I got this fixed in one of our clients by IOS upgrade. If maintenance window is allowed, please consider to try. HTH Paul ... View more

Hi, Might want to look and try ; https://supportforums.cisco.com/message/3272242 HTH Paul ... View more

Hi, I have worked with CUCM <>H323 GW <> E1 ISDN <> Siemens PBX and CLID works fine in both direction. Could you post your debug output in the other way direction (Siemens calls Cisco). Thanks! ... View more

Hi, I think you're using the external directory command and will not work for local directory. See below helpful link (configuring Local Directory Service); http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/admin/configuration/guide/cmedirs.html#wp1010670 To configure a searchable system wide phone directory that is accessible via the Directories button on your phone, you will need to create a directory entry database on your CCME router. CCME can store up to 100 searchable names and phone numbers, with a customizable search order. An example configuration is below, with first name being listed first.    telephony-service      directory first-name-first      directory entry 1 5551212 name "Michael Jordan"      directory entry 2 5552323 name "Chito Miranda"      directory entry 3 5559111 name "Sam Pinto" Then by pressing the Directories button on your phone, and selecting Local Directory, you can then search against the CCME system wide phone directory. To erase all directory entries on your router quickly, use the "directory entry clear" command in telephony-service configuration mode. HTH regards, Paul ... View more

Hi, what do you see when you input the url to internet explorer? what do you mean by "phone cannot load the directory"? do you see any error? if you can successfully see the directory services in IE, try to upgrade the firmware of one IP Phone and see if that works. HTH Paul ... View more

Hi, the debug says you do not receive any signaling from the TELCO. could you try to make loopback test on your voice port? and if possible, please coordinate this on your TELCO. check in Cisco what you should see in debug isdn q921 ... View more

Hi, Sorry for the late reply. Can you post here the configuration for Dial-peer 1(incoming dialpeer) and Dial-peer 11(outgoing dialpeer)? Also, I can see that G729 is still being used by the ougoing call leg Destination Interface=0x49BF0FD8, Destination Call Id=7226, Source Call Id=7227,    Caps(Codec=g729r8(0x4), Fax Rate=FAX_RATE_VOICE(0x2), Vad=OFF(0x1), I dont see any disconnect message on the logs. please include all of it. if its ok, please let us know the show run. thanks! ... View more

hi Jomar, storage sites are restricted here in our company. Could you just upload here the txtfile of the debug voice ccapi inout 07 21, 11 11:22 PM (in response to kenneth.mohammed) unable to make outbound calls. incoming works yes, its a long distance call from that location. Paul, you are helping me. Nothing is too big of a problem! http://pastebin.com/jezcxK8q There is a debug ccapi inout ... View more

Then try creating an incoming voip dial-peer. then apply it on that. Also, can you check in CUCM what codec is used when that region talks to itself thanks! ... View more