Is there is a way to stop people from taking over screen or at least prompt the host if someone wants to take over the screen via proximity ?  

Im running UCCX 11.5 I have a Post Call Survey Up and running. I would like to get the Agent ID that sent the call to the Post Call survey so I can stuff it in a variable and add that information to my report, I can't seem to get the Agent ID only th...

I'm looking for a central way to manage days of week and time day in a xml document for certain scripts. I have a group that will change out their hours around holidays on a regular basis and I find myself going into multiple scripts and adjusting th...

we are trying to gather the expected wait time for a CSQ directly from the CCX database to announce back to a 3rd party app. what are the database tables I need to gather to do that ? I have the database schema document but I'm not sure what tables t...