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Reena Mundary
‎02-16-2018

Beginner
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Member since ‎02-18-2014
45
Posts
206
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9
Solutions

If your Side A PIMs are

Created by in Contact Center
12-28-2014
12-28-2014
If your Side A PIMs are active. It is normal for a non-active pim to be either in a "CONFIGURED" or ...

Hi Nguyen ,What's the PIM2

Created by in Contact Center
12-28-2014
12-28-2014
Hi Nguyen ,What's the PIM2 and PIM 3 status in Side A ? Are they Active ?

PCS with SIP is not passing call context to PCS call

Created by in Contact Center
12-28-2014
12-28-2014
Problem Description:PCS with SIP is not passing call context to PCS call.CVP Version: 8.5.1Workaroun...

Changes made in OAMP CVP-->SIP are not refelcting in sip.property file.

Created by in Collaboration, Voice and Video Documents
12-28-2014
12-28-2014
In OAMP, when we make any changes in CVP-->SIP the changes will reflect in sip.property file under l...

CVP Route Algorithm

Created by in Collaboration, Voice and Video Documents
12-28-2014
12-28-2014
When you are configuring a dial plan and call routing, you can combine Unified CVP features (such as...

How to Collect finesse Logs

Created by in Collaboration, Voice and Video Documents
11-18-2014
11-18-2014
finesse logs can be directly collected from web as the below URL: http:///finesse/logs/ Collecting f...

Hi,There is no much

Created by in Contact Center
11-13-2014
11-13-2014
Hi,There is no much configuration in CVP.In CVP ,ICM subsystem configuration the PORT number you hav...

Hi, Please attached the CUCI

Created by in Contact Center
11-11-2014
11-11-2014
Hi, Please attached the CUCI start up.log and finesse catalina logs. Also Can you verify below: Log ...

How to change password for pa & sa account in EIM (Email Intraction Manager)

Created by in Collaboration, Voice and Video Documents
11-10-2014
11-10-2014
During installation we set password for pa & sa account. In case we need to change the password late...

Hi,Please refer to page no 75

Created by in Contact Center
11-10-2014
11-10-2014
Hi,Please refer to page no 75. Its mentioned --With flow-around mode, you lose the ability to do DTM...

Hi, ++ what's the exact error

Created by in Contact Center
11-02-2014
11-02-2014
Hi, ++ what's the exact error message you are getting when you are opening the config manager? attac...

Hi Matthew,You can try this.

Created by in Contact Center
11-01-2014
11-01-2014
Hi Matthew,You can try this. Hope this will help you.Today date is = 11/2/2014The trial Start Date =...

CCB Calls fails at Callback Entry with error message “Error returned from prob"

Created by in Collaboration, Voice and Video Documents
11-01-2014
11-01-2014
Problem description:CCB call fails at Callback entry Application. In Activity log of the CallbackEnt...

Error while uploading the ROOT Certificate in Finesse

Created by in Collaboration, Voice and Video Documents
10-30-2014
10-30-2014
Error message:While uploading root certificate to finesse server, below error message comes"Valid CS...

Integration Custom JAVA application with UCCX 10.0

Created by in Collaboration, Voice and Video Documents
10-26-2014
10-26-2014
Those who are new to Java and wants to write 1st java application to be integrated with UCCX, this w...
Public Statistics
Date Registered ‎02-18-2014 09:53 PM
Date Last Visited ‎02-16-2018 03:43 AM
Total Messages Posted 45
Total Helpful Votes Received 206
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