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sathesujit
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About sathesujit
07-21-2021
sathesujit
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Member since
05-17-2013
31
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6
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0
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Re: Finesse Agent login Customization
Created by
sathesujit
in
Contact Center
03-20-2017
03-20-2017
Got it..Thanks for the information.Thanks,Sujit Sathe
Re: Finesse Agent login Customization
Created by
sathesujit
in
Contact Center
03-20-2017
03-20-2017
okay..But in that case, how is rest of the login information like - instrumentID , mobile agent mode...
Re: Finesse Agent login Customization
Created by
sathesujit
in
Contact Center
03-20-2017
03-20-2017
Thanks for the information.So The way I see it is - SSO is more of infrastructure change in UCCE its...
Re: Finesse Agent login Customization
Created by
sathesujit
in
Contact Center
03-13-2017
03-13-2017
Hi Denise,quick question - What is SSO in finesse 11.5 as it relates to Finesse Agent login page ? D...
Finesse Agent login Customization
Created by
sathesujit
in
Contact Center
03-01-2017
03-01-2017
Hi,I have a requirement where we are migrating current CTIOS desktop to Finesse.One of the current f...
Java custom application gateway
Created by
sathesujit
in
Contact Center
02-23-2016
02-23-2016
Hi,I am working on a java based application gateway to interact with the ICM script using the applic...
Thanks for the reply..I need
Created by
sathesujit
in
Contact Center
10-05-2014
10-05-2014
Thanks for the reply..I need a CVP call probably before step 2 above.. basically agents are using B&...
Thanks for the reply Chintan.
Created by
sathesujit
in
Contact Center
10-05-2014
10-05-2014
Thanks for the reply Chintan..My requirement at high level is -Dialer should call the customer and w...
DB lookup is certainly not
Created by
sathesujit
in
Contact Center
10-05-2014
10-05-2014
DB lookup is certainly not possible.The data comes from customer's back-end systems by means of a we...
Any inputs ???I am still
Created by
sathesujit
in
Contact Center
10-02-2014
10-02-2014
Any inputs ???I am still struggling to call a CVP studio application from a ICM routing script for a...
Hi Chintan,It is a SIP dialer
Created by
sathesujit
in
Contact Center
09-27-2014
09-27-2014
Hi Chintan,It is a SIP dialer.
Gergely,Thanks for the
Created by
sathesujit
in
Contact Center
06-13-2014
06-13-2014
Gergely,Thanks for the detailed explaination and the screenshots. Those really helped.
Thanks very much for the
Created by
sathesujit
in
Contact Center
06-13-2014
06-13-2014
Thanks very much for the update. That makes things clear.
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Public Statistics
Date Registered
05-17-2013
10:47 AM
Date Last Visited
07-21-2021
08:48 AM
Total Messages Posted
31
Total Helpful Votes Received
6
Helpful Votes From
User
Helpful Count
alexstev
5
polina.feterman
@ingenius.com
1
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