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sathesujit
‎07-21-2021

Beginner
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20 Replies
1 Helpful Vote
10 Replies
5 Replies
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Member since ‎05-17-2013
31
Posts
6
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0
Solutions

Re: Finesse Agent login Customization

Created by in Contact Center
03-20-2017
03-20-2017
Got it..Thanks for the information.Thanks,Sujit Sathe

Re: Finesse Agent login Customization

Created by in Contact Center
03-20-2017
03-20-2017
okay..But in that case, how is rest of the login information like - instrumentID , mobile agent mode...

Re: Finesse Agent login Customization

Created by in Contact Center
03-20-2017
03-20-2017
Thanks for the information.So The way I see it is - SSO is more of infrastructure change in UCCE its...

Re: Finesse Agent login Customization

Created by in Contact Center
03-13-2017
03-13-2017
Hi Denise,quick question - What is SSO in finesse 11.5 as it relates to Finesse Agent login page ? D...

Finesse Agent login Customization

Created by in Contact Center
03-01-2017
03-01-2017
Hi,I have a requirement where we are migrating current CTIOS desktop to Finesse.One of the current f...

Java custom application gateway

Created by in Contact Center
02-23-2016
02-23-2016
Hi,I am working on a java based application gateway to interact with the ICM script using the applic...

Thanks for the reply..I need

Created by in Contact Center
10-05-2014
10-05-2014
Thanks for the reply..I need a CVP call probably before step 2 above.. basically agents are using B&...

Thanks for the reply Chintan.

Created by in Contact Center
10-05-2014
10-05-2014
Thanks for the reply Chintan..My requirement at high level is -Dialer should call the customer and w...

DB lookup is certainly not

Created by in Contact Center
10-05-2014
10-05-2014
DB lookup is certainly not possible.The data comes from customer's back-end systems by means of a we...

Any inputs ???I am still

Created by in Contact Center
10-02-2014
10-02-2014
Any inputs ???I am still struggling to call a CVP studio application from a ICM routing script for a...

Hi Chintan,It is a SIP dialer

Created by in Contact Center
09-27-2014
09-27-2014
Hi Chintan,It is a SIP dialer.

Gergely,Thanks for the

Created by in Contact Center
06-13-2014
06-13-2014
Gergely,Thanks for the detailed explaination and the screenshots. Those really helped.

Thanks very much for the

Created by in Contact Center
06-13-2014
06-13-2014
Thanks very much for the update. That makes things clear. 
Public Statistics
Date Registered ‎05-17-2013 10:47 AM
Date Last Visited ‎07-21-2021 08:48 AM
Total Messages Posted 31
Total Helpful Votes Received 6
Helpful Votes From