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vigurura
‎03-23-2022

Cisco Employee
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Member since ‎04-23-2013
75
Posts
50
Helpful
23
Solutions

Re: Customize report CUIC

Created by in Contact Center
12-04-2017
12-04-2017
Hi ,I assume this is UCCE deployment. In release 11.6, we have 'Agent State Log' live data report . ...

Re: Live Data Gadget not picking up Filters in report

Created by in Contact Center
11-12-2017
11-12-2017
Can you please raise a TAC case for this.Thanks,Vikram G

UCCX Reporting Catalog 2017

Created by in Collaboration Blogs
11-12-2017
11-12-2017

Enterprise Solution 11.6 Technical Sales Presentation - Part 2

Created by in Collaboration Blogs
10-26-2017
10-26-2017
Enterprise Solution 11.6 Technical Sales Presentation - Part 2

Enterprise Solution 11.6 Technical Sales Presentation Part 1

Created by in Collaboration Blogs
10-26-2017
10-26-2017
Enterprise Solution 11.6 Technical Sales Presentation - Part 1

Re: Enterprise v11.6 update

Created by in Collaboration Blogs
10-26-2017
10-26-2017
Hi George,I have uploaded it again. Can you please check !Thanks,Vikram G

Enterprise v11.6 update

Created by in Collaboration Blogs
10-26-2017
10-26-2017

Re: Ordering in CUIC Reports

Created by in Contact Center
10-26-2017
10-26-2017
hi William,Can you please let me know what version of CUIC/UCCX is being used here?Thanks,Vikram G

Re: CUIC - Chart report

Created by in Contact Center
10-23-2017
10-23-2017
Is this on CUIC 11.5 or 11.6 ?Can you check if that Field has HH:MM format set in Report Definition....

UCCE CUIC Reporting Catalog

Created by in Collaboration Blogs
10-19-2017
10-19-2017
Screenshots of UCCE Stock reports

Re: UCCE 11.5 - Get Agents and Queues Real time data

Created by in Contact Center
10-18-2017
10-18-2017
I would suggest to use the R11.6 Agent State log & Agent Call log Live Data report permalink for thi...

Re: Problem with creating a Gauge View in CUIC

Created by in Contact Center
08-30-2017
08-30-2017
Hi Yossi Salmon,CUIC supports DECIMAL datatype but not "Numeric". Also the CUIC user guide gives you...

Re: app summary tables not populated (11.0 Rpg server)

Created by in Contact Center
08-30-2017
08-30-2017
Hi Janine,I suggest you open a TAC case and have some one look into this.Thanks,Vikram G

Re: CUIC Report for Agent Status History

Created by in Contact Center
08-30-2017
08-30-2017
I am not sure of the deployment hereIf it is UCCX: You can use Agent Team summary report which give ...

Re: UCCX Terminated Calls

Created by in Contact Center
07-11-2017
07-11-2017
Hi Jacob,There is no report today to identify who disconnected the call (agent or customer).Thanks,V...
Public Statistics
Date Registered ‎04-23-2013 11:51 PM
Date Last Visited ‎03-23-2022 12:14 AM
Total Messages Posted 75
Total Helpful Votes Received 50
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