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vigurura
‎03-23-2022

Cisco Employee
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5 Accepted Solution
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Member since ‎04-23-2013
75
Posts
50
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23
Solutions

Re: Report to pull Individual ASA for the particular agent for a period of one month

Created by in Contact Center
07-10-2017
07-10-2017
Hi Uday,I assume you are talking about UCCX 10.6 here. There is a report to give you ASA by CSQ - Co...

Re: CUCM registere phones report

Created by in Contact Center
07-10-2017
07-10-2017
Hi Adrian,I am not sure if you want to create reports on CUCM registered devices using CUIC. CUIC do...

Re: Custom live data reports for UCCX 11.5

Created by in Contact Center
07-10-2017
07-10-2017
Hi Yossi,You cannot customize the Live data report in UCCX (even with premium CUIC). Unfortunately, ...

Re: CUIC Thresholds based on multiple fields

Created by in Contact Center
06-14-2017
06-14-2017
Hi Jason,Thank you for opening a TAC case. Let me know if it does not get required attention.Thanks,...

Re: 10.5 UCCX CUIC historical report limits only 3000 rows

Created by in Contact Center
06-12-2017
06-12-2017
Hi Vinod,There is a checkbox in report definition Parameters tab to make a report historical. Can yo...

Re: UCCE Finesse Agent personal stats

Created by in Contact Center
04-21-2017
04-21-2017
Hi Vinod,I double checked with my Dev team - In UCCE there is no way to customize the layout in such...

Re: CUIC Thresholds based on multiple fields

Created by in Contact Center
04-13-2017
04-13-2017
We have introduced multi condition threshold starting CUIC 11.5.Which version of CUIC are you using ...

Re: UCCE Finesse Agent personal stats

Created by in Contact Center
03-24-2017
03-24-2017
Hi Vinod,You can try doing this“filterId=agent.id=VL%20” without the surrounding “<>”Hope this helps...

Re: Call id all the way

Created by in Contact Center
03-06-2017
03-06-2017
Hi Michael,Can you please provide more details on what the use case is? What the deployment - UCCX o...

Re: CUIC API availability ?

Created by in Contact Center
01-22-2017
01-22-2017
Hi Tal,CUIC does not expose any APIs as yet. Only way to do this to schedule reports as CSV from the...

What's New in CUIC 11.5

Created by in Collaboration Videos
01-19-2017
01-19-2017
This Video gives you what is new in CUIC 11.5. The user experience of CUIC has been refreshed in rel...

Re: Run As User in 11.5

Created by in Contact Center
12-07-2016
12-07-2016
Hi,The RunAs user works for new interface as well.When you select RunAs on a user, on the new interf...

Re: CUIC Security 11.5 Folder Creation

Created by in Contact Center
11-29-2016
11-29-2016
Hi Gerry,Yes we have this on the backlog POST 11.6 when we do the UX refresh of report definitions.T...

Re: CUIC Security 11.5 Folder Creation

Created by in Contact Center
11-29-2016
11-29-2016
CUIC UX was planned to be refreshed in phases. CUIC 11.5 has new UX for Reports creation & report ex...

Re: CUIC Drilldown not working as expected

Created by in Contact Center
11-06-2016
11-06-2016
Hi Chris, I discussed with Raj today & the above is working as designed. To obtain the parameters ba...
Public Statistics
Date Registered ‎04-23-2013 11:51 PM
Date Last Visited ‎03-23-2022 12:14 AM
Total Messages Posted 75
Total Helpful Votes Received 50
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