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vigurura
‎03-23-2022

Cisco Employee
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15 Accepted Solution
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5 Accepted Solution
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Member since ‎04-23-2013
75
Posts
50
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23
Solutions

Re: CUIC Live Reports displayed on 78XX series phone

Created by in Contact Center
10-20-2016
10-20-2016
Hi George,Live Data will not be available on any Phone now or in Future. However, in r11.6, Finesse ...

Re: Custom Report Definition Query

Created by in Contact Center
10-11-2016
10-11-2016
Out of the box in CUIC, you cannot mash up 2 reports to create a single report. However, it is possi...

Re: 1 internalcall with high internalcallstime in agent_skill_group_interval table

Created by in Contact Center
09-20-2016
09-20-2016
We have not seen/heard of anything like this. Is this for a UCM PG or one of the Legacy PGs?

Re: CUIC-NPS Requirements

Created by in Contact Center
09-15-2016
09-15-2016
Hi Shawn,I hope you ordered CUIC-NPS from under the IPCE-BUNDLE, in the LAB section, under CUIC-NPS ...

Re: Mix of Live Data & AWDB report

Created by in Contact Center
09-13-2016
09-13-2016
CUIC currently does not support mashing up of reports. Hence combination of SQL query reports & Live...

Re: CUIC API availability ?

Created by in Contact Center
09-01-2016
09-01-2016
Hi Erik,As of now, CUIC does not expose any REST APIs to 3rd party applications.Thanks,Vikram GCUIC ...

Re: CUIC - retaining old CSQ names

Created by in Contact Center
06-08-2016
06-08-2016
We will need to look at the system to give you any guidance. Can you please open a TAC case.Thanks,V...

Re: CUIC Report Definitions

Created by in Contact Center
06-08-2016
06-08-2016
You have to do some Manual steps here.You can export Live Data templates from the UCCX box and impor...

Re: Customized Dashboard Development

Created by in Contact Center
05-19-2016
05-19-2016
Hi GP,We are doing a complete UX Refresh for Reports/Dashboards in R11.5. You will be able to custom...

Re: Is CUIC version 9.1 compatible with Google Chrome?

Created by in Contact Center
10-27-2015
10-27-2015
Chrome is not Supported with Release 11.0 or prior releases. What that means is that the product has...

Re: CUIC Field Display Name

Created by in Contact Center
08-30-2015
08-30-2015
Hi Kris,Thanks for the feedback. In R11.5, CUIC is undergoing a major Ux Refresh. In that, we have g...

Re: CUIC third party application integration.

Created by in Contact Center
08-27-2015
08-27-2015
Hi Juri,As of today, the API is not exposed to 3rd party application. You can however use CUIC perma...

Re: CCE Configuration Reports for CUIC 10.5 (not earlier!)

Created by in Contact Center
05-07-2015
05-07-2015
Hi Michael,I suggest you open a case for TAC to look.Thanks,Vikram GCUIC Product Manager

Re: CUIC 10.5

Created by in Contact Center
05-05-2015
05-05-2015
Hi Dennis,Did you apply CUIC premium license on UCCX box or did you apply UCCX Premium license?You a...

Re: Is there a way to schedule quarterly reports to run automatically in CUIC?

Created by in Contact Center
03-09-2015
03-09-2015
Hi Jeff,You can schedule a report to be delivered to an email address/Save to a location quarterly.Y...
Public Statistics
Date Registered ‎04-23-2013 11:51 PM
Date Last Visited ‎03-23-2022 12:14 AM
Total Messages Posted 75
Total Helpful Votes Received 50
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