Unable to fetch CDR reports from CUCM serviceability > Error : 10021 Last latest records shows available until Jan 17. Verified Processed/preserved  records from CLI output. Folders are available till Jan month, but latest CDR/CMR records folders are...

We are planning to delete all unassigned DN's in the system but want tom ake sure if there are in use with call forwarding enabled on those. Is there a way to export DN config's via BAT tool to understand the current DN settings on all DN's ?

There's a request to provide UCCX DB access to customer to develop their own custom reports, these include a historical user – uccxhruser – for historical data access and a wall board user – uccxwallboard – for real time data. Do we have option to cr...

Users are facing call issues like  - one way audio, delay in audio, disconnection (intermittent) only when Jabber used in laptop while logged into VDI desktop. Any troubleshooting technotes/guide to troubleshoot? They are connected via VPN.   Jabber ...

When user tries to transfer an answered call to a RDP enabled directory number, he is unable to transfer the call.  Scenario:Customer dials User A - User A answers - User A dials User B- User B has enabled RDP to his mobile number - User B answers in...