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Graham Old
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About Graham Old
05-12-2022
Graham Old
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Member since
01-02-2007
508
Posts
556
Helpful
83
Solutions
Latest Contributions by Graham Old
Latest Contributions by Graham Old
Discussions Graham Old has Participated In
TKBs Graham Old has Participated In
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Re: TAPI and Citrix
Created by
Graham Old
in
Call Control
01-17-2020
01-17-2020
It is being used as part of a CRM system to pop the customer record. I have tried to talk to the CRM...
TAPI and Citrix
Created by
Graham Old
in
Call Control
12-23-2019
12-23-2019
Can someone confirm that TAPI/TSP is still not supported in a Citrix environmentGraham
Re: I'm curious if you got this
Created by
Graham Old
in
Contact Center
08-19-2019
08-19-2019
When you import devices into the VoIP table CR/AQM uses a filter on the device name.The only accepta...
Re: Co-relation between Cisco UCCX call data and AQM Meta data (Recording)
Created by
Graham Old
in
Contact Center
08-16-2019
08-16-2019
They are different products written by different companies.You can use a Finesse workflow action to ...
Re: Upgrade QM/WFM 11x to 115
Created by
Graham Old
in
Contact Center
08-16-2019
08-16-2019
Before you startIf you are running on ESXi make sure you don't have any snapshots if you do delete t...
Re: Mobile Agent Network Recording via CUBE XMF
Created by
Graham Old
in
IP Telephony and Phones
07-28-2019
07-28-2019
OK, I see what you are doing. This is nothing to do with Calabrio.If you use the UCM Call Data Recor...
Re: Mobile Agent Network Recording via CUBE XMF
Created by
Graham Old
in
IP Telephony and Phones
07-27-2019
07-27-2019
Set it up to record the LCP port and place a call.Look on the Calabrio server in log directry at the...
Re: QM Archive Retention - Purge after change
Created by
Graham Old
in
Contact Center
07-25-2019
07-25-2019
Try taking a team out of the archive, then save.Put the team back in the archive and save agin.I hav...
Re: UCCX presents second call even through first call not answered.
Created by
Graham Old
in
Contact Center
07-11-2019
07-11-2019
I ran a test on my lab systemWith the "Agent State after Ring no Answer" set to Ready then you are c...
Re: AQM Screen Recording
Created by
Graham Old
in
Contact Center
07-11-2019
07-11-2019
The proxy pro host/Remote control gateway screen recording was used in the 10.5 release, I think tha...
Re: Accessing QM recordings from downed QM 8.5 server
Created by
Graham Old
in
Contact Center
07-08-2019
07-08-2019
The files on disk are encrypted so the only way to play them back is via the web interface. To login...
Re: UCCX presents second call even through first call not answered.
Created by
Graham Old
in
Contact Center
07-05-2019
07-05-2019
When a CCX queue call to an agent is answered CCX checks that number that answered the call is the a...
Re: Call recording without the need of UCCX ?
Created by
Graham Old
in
Contact Center
07-02-2019
07-02-2019
Calabrio has both Agents/Supervisors and Knowledge workers. Agents are automatically imported from C...
Re: Calls presented in csq CCX
Created by
Graham Old
in
Contact Center
07-02-2019
07-02-2019
Most people use the "Set Enterprise Call Info" step to save the CSQ name into Call.PeriperalVariable...
Re: Call recording without the need of UCCX ?
Created by
Graham Old
in
Contact Center
07-02-2019
07-02-2019
You can use Calabrio to record non agents, they are called Knowledge Workers.If you don't have enoug...
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Public Statistics
Date Registered
01-02-2007
12:11 PM
Date Last Visited
05-12-2022
01:30 PM
Total Messages Posted
508
Total Helpful Votes Received
556
Helpful Votes Given To
User
Helpful Count
afaudale
5
Anthony Holloway
10
Rhonda Shepard
4
Paulo Pereira
5
Chuck Smith
5
See all >
Helpful Votes From
User
Helpful Count
jim-j
5
Yitzakh Stine
5
cogden
5
abjohns22
5
Sinisa Hreljac
5
See all >