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garethpeart
‎06-13-2022

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100 Helpful Vote
15 Accepted Solution
1 Accepted Solution
5 Accepted Solution
30 Helpful Vote
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50 Replies
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Stats
Member since ‎09-22-2010
204
Posts
115
Helpful
21
Solutions

Re: UCCX Dual language question

Created by in Contact Center
04-17-2020
04-17-2020
I thinking I'm being slower than usual today! Could you please give me an example?

Re: UCCX Dual language question

Created by in Contact Center
04-17-2020
04-17-2020
I might need the visuals!I've added a secondary trigger to the callback script, included an if state...

Re: UCCX Dual language question

Created by in Contact Center
04-16-2020
04-16-2020
Just want to let you know that it's working well, thanks to the help here.Just one quick question - ...

Re: UCCX Dual language question

Created by in Contact Center
04-14-2020
04-14-2020
Thanks to you both! I'll work on this and post a new question if I get into any difficulties.

Re: UCCX Dual language question

Created by in Contact Center
04-14-2020
04-14-2020
Anthony, I thank you so much for this! So just having the prompts being named the same (as long as t...

UCCX Dual language question

Created by in Contact Center
04-14-2020
04-14-2020
Hi all, Due to the current Covid-19 circumstances, I've been asked to set up a second language optio...

Re: Change a CTI route point number to a second phone line

Created by in IP Telephony and Phones
12-03-2019
12-03-2019
That looks good and in the order I do it.

Re: Change a CTI route point number to a second phone line

Created by in IP Telephony and Phones
12-03-2019
12-03-2019
You'll need to delete the CTI RP first. Once that's done, you can add the DN with the correct VM pro...

Re: New CUBE licenses how are they different from older "Classic" CUBE licenses

Created by in Unified Communications Infrastructure
02-15-2019
02-15-2019
Maybe here? l

Re: Cisco Unity emails from multiple inboxes.

Created by in Unified Communications Infrastructure
10-02-2018
10-02-2018
You'll have to go to the users mailbox greetings > standard greetings> down at the bottom of the pag...

Re: Cisco Unity emails from multiple inboxes.

Created by in Unified Communications Infrastructure
10-02-2018
10-02-2018
Oops... that isc@saisd.net wrote: In UC, create a new call handler with the the same extension as th...

Re: Cisco Unity emails from multiple inboxes.

Created by in Unified Communications Infrastructure
09-28-2018
09-28-2018
I normally cheat a little bit and just use a combined voicemail box with a generic greeting, and the...

Re: Comcast PRI layer 1 deactivated

Created by in IP Telephony and Phones
06-22-2018
06-22-2018
The only thing I can think of is to check to make sure you have the right pin out for a PRI crossove...

Re: Unity Call Handlers

Created by in IP Telephony and Phones
06-13-2018
06-13-2018
To transfer to an extension after a call handler plays, you need to create a new call handler and ch...

Re: New phones keypad not working during call

Created by in IP Telephony and Phones
06-12-2018
06-12-2018
Can you access voicemail with a PIN?
Public Statistics
Date Registered ‎09-22-2010 01:52 PM
Date Last Visited ‎06-13-2022 03:23 AM
Total Messages Posted 204
Total Helpful Votes Received 115
Helpful Votes Given To