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Piyush Verma
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About Piyush Verma
01-31-2021
Piyush Verma
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Member since
06-13-2012
86
Posts
90
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15
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Re: Scheduling ICM DBA backup
Created by
Piyush Verma
in
Contact Center
09-06-2018
09-06-2018
icmdba backup - did you mean exporting the "Configuration" from the Logger? I love this utility for ...
Re: ICM Scripting
Created by
Piyush Verma
in
Contact Center
09-05-2018
09-05-2018
in ICM, you can simply get the GUID using "Call.CallGUID" function. so if I want to save GUID in PV1...
Re: Take a second call, send first back to queue?
Created by
Piyush Verma
in
Contact Center
08-11-2018
08-11-2018
Ya that looks really cool. How does the call parking affect the reporting? Agent talked to the custo...
Re: Active directory authentication for finesse 11.0 agents
Created by
Piyush Verma
in
Contact Center
08-10-2018
08-10-2018
Prior to 11.5 - CUIC is the only application with LDAP authenticated login for the supervisors. For ...
Re: Active directory authentication for finesse 11.0 agents
Created by
Piyush Verma
in
Contact Center
08-10-2018
08-10-2018
Single Sign-On is the answer but that was introduced in UCCE 11.5.
Re: IP Phones stay in ready state all time without finesse login
Created by
Piyush Verma
in
Contact Center
08-05-2018
08-05-2018
Have you looked at "Finesse IP Phone Agent" feature - where an agent can login on the phone (instead...
Re: Adding a Finesse Secondary Node to an Existing First Node
Created by
Piyush Verma
in
Contact Center
05-08-2018
05-08-2018
Correct. I would just launch Finesse desktop on Pub, if you see the login screen that's another indi...
Re: Adding a Finesse Secondary Node to an Existing First Node
Created by
Piyush Verma
in
Contact Center
05-08-2018
05-08-2018
Couple things here- 1) Like Geoff said - On Finesse Admin (Pub), you must define the Subscriber host...
Re: Precision queuing steps question
Created by
Piyush Verma
in
Contact Center
03-21-2018
03-21-2018
After a call is queued, the first step begins and the timer starts. If no timer, call moves on to th...
Re: UCCE Finesse 10.5 - Ability to see multiple active calls in a Conference call
Created by
Piyush Verma
in
Contact Center
03-21-2018
03-21-2018
Yes Agent can see 'both' the legs when on a CONSULT transfer in Finesse. Agent can also switch betwe...
Re: QM 11.5 auto pause/resume
Created by
Piyush Verma
in
Contact Center
03-14-2018
03-14-2018
Calabrio 'Desktop Analytics' (add-on server) can provide the automatic pause/resume capability - you...
Re: star and pound in ICM Micro app not accepted
Created by
Piyush Verma
in
Contact Center
02-22-2018
02-22-2018
Yes you can override default system error prompts with CUSTOM ones. Here is the trick- 1) When defin...
Re: Access Finesse on HA server
Created by
Piyush Verma
in
Contact Center
02-22-2018
02-22-2018
Versions prior to 11.6, Finesse is always ACTIVE on MASTER uccx node. Starting 11.6, Finesse HA feat...
Re: star and pound in ICM Micro app not accepted
Created by
Piyush Verma
in
Contact Center
02-22-2018
02-22-2018
Can you share what you have defined in the 'Configuration param' for that VRU script (Microapp) in t...
Re: How to solve error popping up during WFO call recording installation?
Created by
Piyush Verma
in
Contact Center
02-21-2018
02-21-2018
1) Do you have 'World Wide Web Publishing Service' installed on that box (from list of windows local...
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Public Statistics
Date Registered
06-13-2012
12:53 PM
Date Last Visited
01-31-2021
10:40 AM
Total Messages Posted
86
Total Helpful Votes Received
90
Helpful Votes From
User
Helpful Count
heyITguy
5
Omar Deen
10
bill.king1
5
Ash_Ram
5
tzunt
5
See all >