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Piyush Verma
‎01-31-2021
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15 Accepted Solution
100 Helpful Vote
50 Replies
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1 Accepted Solution
5 Accepted Solution
30 Helpful Vote
10 Helpful Vote
1 Helpful Vote
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Stats
Member since ‎06-13-2012
86
Posts
90
Helpful
15
Solutions
Certifications
Cisco Certified Network Associate Routing and Switching (CCNA Routing and Switching)
Cisco Certified Network Associate Routing and Switching (CCNA Routing and Switching)

Re: Scheduling ICM DBA backup

Created by in Contact Center
09-06-2018
09-06-2018
icmdba backup - did you mean exporting the "Configuration" from the Logger? I love this utility for ...

Re: ICM Scripting

Created by in Contact Center
09-05-2018
09-05-2018
in ICM, you can simply get the GUID using "Call.CallGUID" function. so if I want to save GUID in PV1...

Re: Take a second call, send first back to queue?

Created by in Contact Center
08-11-2018
08-11-2018
Ya that looks really cool. How does the call parking affect the reporting? Agent talked to the custo...

Re: Active directory authentication for finesse 11.0 agents

Created by in Contact Center
08-10-2018
08-10-2018
Prior to 11.5 - CUIC is the only application with LDAP authenticated login for the supervisors. For ...

Re: Active directory authentication for finesse 11.0 agents

Created by in Contact Center
08-10-2018
08-10-2018
Single Sign-On is the answer but that was introduced in UCCE 11.5.

Re: IP Phones stay in ready state all time without finesse login

Created by in Contact Center
08-05-2018
08-05-2018
Have you looked at "Finesse IP Phone Agent" feature - where an agent can login on the phone (instead...

Re: Adding a Finesse Secondary Node to an Existing First Node

Created by in Contact Center
05-08-2018
05-08-2018
Correct. I would just launch Finesse desktop on Pub, if you see the login screen that's another indi...

Re: Adding a Finesse Secondary Node to an Existing First Node

Created by in Contact Center
05-08-2018
05-08-2018
Couple things here- 1) Like Geoff said - On Finesse Admin (Pub), you must define the Subscriber host...

Re: Precision queuing steps question

Created by in Contact Center
03-21-2018
03-21-2018
After a call is queued, the first step begins and the timer starts. If no timer, call moves on to th...

Re: UCCE Finesse 10.5 - Ability to see multiple active calls in a Conference call

Created by in Contact Center
03-21-2018
03-21-2018
Yes Agent can see 'both' the legs when on a CONSULT transfer in Finesse. Agent can also switch betwe...

Re: QM 11.5 auto pause/resume

Created by in Contact Center
03-14-2018
03-14-2018
Calabrio 'Desktop Analytics' (add-on server) can provide the automatic pause/resume capability - you...

Re: star and pound in ICM Micro app not accepted

Created by in Contact Center
02-22-2018
02-22-2018
Yes you can override default system error prompts with CUSTOM ones. Here is the trick- 1) When defin...

Re: Access Finesse on HA server

Created by in Contact Center
02-22-2018
02-22-2018
Versions prior to 11.6, Finesse is always ACTIVE on MASTER uccx node. Starting 11.6, Finesse HA feat...

Re: star and pound in ICM Micro app not accepted

Created by in Contact Center
02-22-2018
02-22-2018
Can you share what you have defined in the 'Configuration param' for that VRU script (Microapp) in t...

Re: How to solve error popping up during WFO call recording installation?

Created by in Contact Center
02-21-2018
02-21-2018
1) Do you have 'World Wide Web Publishing Service' installed on that box (from list of windows local...
Public Statistics
Date Registered ‎06-13-2012 12:53 PM
Date Last Visited ‎01-31-2021 10:40 AM
Total Messages Posted 86
Total Helpful Votes Received 90
Helpful Votes From