Yes you can override default system error prompts with CUSTOM ones.   Here is the trick-   1) When defining the Configuration 'param' on that Microapp - make sure last '2' values are Y,Y. So for a Menu like you, it will be 1-2/#/*,Y,5,3,3,Y,Y (Last 2 Y - No Entry message override to yes, Invalid entry message override to yes) 2) now you need to have '2' custom error wav files - their name should be strictly suffixed with Menu prompt file name. If your Menu prompt is 'Test_Menu' then those 2 wav files need to be as below -   Test_Menu_no_entry_error.wav Test_Menu_invalid_entry_error.wav   3) Place these '2' files on the CVP media files directory (where your menu prompt file is located)   Note - if these '2' wav files are missing - system will not default to system error prompts (it will be just silence in that case) because you have set it to Override.   try it out - should work. ... View more

Versions prior to 11.6, Finesse is always ACTIVE on MASTER uccx node. Starting 11.6, Finesse HA feature has been added (Finesse active on both Nodes Master/Slave). so Finesse HA is not possible in 10.6 - migrate to 11.6 to take advantage of this HA ... View more

Can you share what you have defined in the 'Configuration param' for that VRU script (Microapp) in the  Network VRU Script List.   It should be something like this: 1-2/#/*,Y ... View more

Please make sure "Send to VRU" is successful before executing any queue node. This will confirm VRU routing is clean. Also on true branch of PQ node, I would just add any music on hold/message file so that caller hears some messages while in queue, to indicate call is in queue. After that, please have an agent log in with required attributes (in Step 2), and make two set of tests here - 1) Agent is Ready, and agents gets the call 2) Agent is NOT Ready, call gets queued. ... View more