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- About Gajanan Pande
08-28-2017
Stats
Member since
08-23-2010
1390
Posts
800
Helpful
187
Solutions
Created by
Gajanan Pande
in IP Telephony and Phones
in IP Telephony and Phones
12-10-2012
04:51 AM
12-10-2012
04:51 AM
Asad, I would suggest upgrading their firmware to the most latest firmware version available i.e. 9.3.1 SR1 found here & see if it helps. GP.
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Created by
Gajanan Pande
in IP Telephony and Phones
in IP Telephony and Phones
12-10-2012
01:49 AM
12-10-2012
01:49 AM
Asad, What is the firmware version seen in 7911's ? GP.
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Created by
Gajanan Pande
in IP Telephony and Phones
in IP Telephony and Phones
12-06-2012
11:15 PM
12-06-2012
11:15 PM
Sergey, Call drop as soon as the called phone goes off-hook means Codec Mismatch between calling & called party. Pls check codec config. You will have to use a common codec or a Transcoder if both phones cant use same codec. GP. Pls rate the post if it helps !!
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Created by
Gajanan Pande
in IP Telephony and Phones
in IP Telephony and Phones
12-06-2012
03:21 AM
12-06-2012
03:21 AM
Bala, In a contact center system, to greet callers & give them an interactive voice response ( IVR ) treatment till the agent becomes availble to answer their query, you need something known as VRU ( Voice response Unit). In an enterprise solution which we call it as UCCE, we provide 2 VRU products one of them being CVP & other being IP IVR. To know more about their features offered, you may either refer their Datasheets or SRND Guides for UCCE & CVP. GP.
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Created by
Gajanan Pande
in Contact Center
in Contact Center
10-18-2012
06:31 AM
10-18-2012
06:31 AM
What UCCX version are we talking about ? Custom reporting can be explored to present data as per requirement. GP.
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Created by
Gajanan Pande
in Other Collaboration Subjects
in Other Collaboration Subjects
10-17-2012
11:30 PM
10-17-2012
11:30 PM
Excellent Kelli, thanks for sharing it. One of the best bookmarks for me. GP.
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Created by
Gajanan Pande
in IP Telephony and Phones
in IP Telephony and Phones
10-02-2012
04:14 AM
10-02-2012
04:14 AM
Usually, such issues are caused by firmware malfunction & upgrading it solves the issue. I suggest upgrading the 7911's to latest firmware available here http://www.cisco.com/cisco/software/release.html?mdfid=280136569&flowid=5261&softwareid=282074289&release=9.3(1)&relind=AVAILABLE&rellifecycle=&reltype=latest Do let us know if the issue persists. GP. Pls rate the post if it helps !!
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Created by
Gajanan Pande
in IP Telephony and Phones
in IP Telephony and Phones
10-02-2012
02:35 AM
10-02-2012
02:35 AM
Hi There, 1. Which are typically the phone models used at both ends in a call ? 2. What is the firmware version loaded in those phones ? 3. Complete CUCM version ? GP.
... View more
10-02-2012
12:50 AM
As you see there is no exact recovery software match available for your CUCM, I guess using 7.1.5.10000-12_recovery.iso should help you. Have you tried that already ? GP.
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10-02-2012
12:16 AM
What is the complete CUCM version & which recovery software is downloaded ? Mostly, such error is seen only when an incorrect recovery software is used. GP.
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10-01-2012
11:55 PM
Hi There, Have you downloaded the right Recovery Software relevant to your present CUCM 7.1.x version ? It can be downloaded from http://www.cisco.com/cisco/software/release.html?mdfid=282421166&flowid=5328&softwareid=282074294&release=7.1(5b)&relind=AVAILABLE&rellifecycle=&reltype=latest GP. Pls rate the post if it helps !!
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Created by
Gajanan Pande
in IP Telephony and Phones
in IP Telephony and Phones
10-01-2012
08:02 PM
10-01-2012
08:02 PM
Hi There, Being a Cisco Partner, you are entitled to get a dedicated ordering related support from Cisco's Partner Helpline team. Please feel free to avail the support by opening a presales case ( complimentary service ) with them from www.cisco.com/go/ph . GP. Pls rate the post if it helps !!
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Created by
Gajanan Pande
in IP Telephony and Phones
in IP Telephony and Phones
09-11-2012
11:36 PM
09-11-2012
11:36 PM
Shashank, If you see X against the server model in that table then no need to double check. As mentioned in the same document " "X" means the server is supported for production use. " GP. Pls rate the post if it helps !!
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Created by
Gajanan Pande
in IP Telephony and Phones
in IP Telephony and Phones
09-09-2012
10:16 PM
09-09-2012
10:16 PM
If you already have UCCX 7.0 also procured then, the compatibility shouldn't be an issue. Please Checkout UCCX Compatibility matrix for compatible CUCM version. If the UCCX is yet to be procured then you will have to order it & depending upon compatibility matrix, most likely your CUCM also would need upgrade. Ordering guide can be found here http://www.cisco.com/web/partners/sell/technology/ipc/uc_tech_readiness.html For CUCM-CUC Compatibility, check compatibility matrix guides available at http://www.cisco.com/en/US/products/ps6509/products_device_support_tables_list.html GP. Pls rate the post if it helps !!
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09-09-2012
08:12 PM
Sascha, Being a Cisco Partner, you should be able to access following Cisco Communities threads which has the information https://communities.cisco.com/message/101491 https://communities.cisco.com/message/100846#100846 For such queries, Cisco Communites would be ideal forum. GP. Pls rate the post if it helps !!
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03-17-2013
You are welcome Amit. I've updated my post with links to release notes &
datasheet guides. Let me kn...
03-17-2013
release notes guide will tell you abt the new features offered by tht
version but datasheet fr that ...
03-13-2013
Hi Artem,Twitter did change their API recently, which resulted in
breaking their feed with the Socia...
02-26-2013
Joseph, E20 admin guide on page 8 says following.. With TE4.1.0 the E20
supports provisioning and ba...
Created by
Gajanan Pande
in Unified Communications Infrastructure
02-21-2013
02-21-2013
Hi Amit,You can verify whether your organization is entitled for PDI
Helpdesk support or not by foll...
Created by
Gajanan Pande
in Unified Communications Infrastructure
02-21-2013
02-21-2013
Hi Amit,You might want to avail PDI Helpdesk's services for all the
migration related queries for me...
Created by
Gajanan Pande
in Unified Communications Infrastructure
01-02-2013
01-02-2013
Kavi,Following guide should help you
http://www.cisco.com/en/US/partner/docs/voice_ip_comm/cucme/int...
Created by
Gajanan Pande
in Unified Communications Infrastructure
01-02-2013
01-02-2013
Asif,Please be aware that the Cisco Conference Connection (CCC)
end-of-sale (EOS) date was August 28...
Created by
Gajanan Pande
in Unified Communications Infrastructure
12-25-2012
12-25-2012
Answered here https://supportforums.cisco.com/message/3814641GP.Pls rate
the post if it helps !!
Created by
Gajanan Pande
in Unified Communications Infrastructure
12-25-2012
12-25-2012
Fernando,If you are upgrading to 8.6.2a, then do refer it's release
notes guide for upgrade
procedur...
Created by
Gajanan Pande
in IP Telephony and Phones
12-24-2012
12-24-2012
Could you please provide more details about failure ?What happens when
the outside caller reaches to...
12-24-2012
Bilal,Co-locating CVP Call & VXML server is fine & a supported practice.
Please refer CVP SRND Guide...
Created by
Gajanan Pande
in Unified Communications Infrastructure
12-20-2012
12-20-2012
Hi There,Following link should be able to provide full details about
what CUCM 9.1 brings in
newlyht...
Public Statistics
| Date Registered | 08-23-2010 01:50 AM |
| Date Last Visited | 08-28-2017 03:41 AM |
| Total Messages Posted | 1,390 |
| Total Helpful Votes Received | 800 |
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