Team,Cisco Prime Collaboration Assurance and Analytics 12.1 Service Pack 1 has been released and is available for download at this location:https://software.cisco.com/download/home/286313064/type/284522599/release/12.1%20Service%20Pack1The major feat...

Team,There has been some customer discussions on one of our customer/sales mailer threads about major, minor and maintenance releases for PCP. I would like to clarify the relationship between builds for PCP and our version numbers. I believe this is ...

Another email question from an SE that might be useful for the forum:Q. The customer was shying away from automatic provisioning, it may be due to licensing implications. Are there ways to ‘control’ automatic provisioning in an easy fashion, somethin...

I got a question from an SE about voicemail PIN/Password management and unlocking voicemail, and thought I would share the answer with the forum. Seems different functions do different things.  Some UIs are for global changes and some act on a specif...

Team,I got the following question in an email the other day and decided to post it and the answer.Q. When we provision endpoint, line or services,  what is the guideline for using customer defined "service template" or  using "built-in" service templ...