About pheadden

pheadden · 03-18-2016

Hi all, We have some calls going to an ASR server from VXML GWs that shouldn't be going there. We kn...

pheadden · 10-26-2015

This worked as described. I did have to remember to clean out the deleted agents before it would wor...

pheadden · 10-21-2015

Thanks David, I'll do that. I appreciate it. I have a lab I can do this on before hand with a few ag...

pheadden · 10-21-2015

10.5thanks David

pheadden · 10-21-2015

So when I go to import, I get the message "All existing data will be replaced by the data," which ma...

pheadden · 10-21-2015

I have an ICM platform with ~ 200 Agents in Production. I need to add 1000 agents. Can I do this in ...

pheadden · 10-21-2015

Nice tool

pheadden · 06-16-2014

How can I verify which license was purchased for a particular Cube? Thanks.

pheadden · 04-25-2014

Can I use SNMP polling to monitor UCCE 7.5.10 servers? Can you direct me to a good document on this?...

pheadden · 01-29-2014

Thanks Chris, The reason for this is to eliminate a Single Point of failure from the Cube to the eth...

pheadden · 01-29-2014

Hi all,Do you know if Cube is supported in an environment with redundant Geth ports going to separat...

pheadden · 06-27-2013

Yes we do:voice-class sip options-ping 60 voice-class sip options-keepaliveThanks

pheadden · 06-27-2013

Seeing these Dial Peers bounce:%SIP-5-DIALPEER_STATUS: VoIP dial-Peer <22> is Busied out %SIP-5-DIAL...

pheadden · 05-31-2013

ICM Router/Logger has 4G memory. sql is using 3.95G of it. Same issue on both A and B sides. Has any...

pheadden · 04-26-2013

Thank you sir.

Calls bleeding off to ASR that we can't find