We have a client that is installing Socialminer because the use email under UCCX 11.5. We have have a problem. We are trying to size the Socialminer server to handle the incoming mail, but there is not a recommendation in the Cisco Design guide fo...
I have a client that wants to use a 3rd Party SIP Softphone for their Contact Center. Does anyone know of a 3rd party SIP Softphone that has been tested and support in a Cisco UCCE 10.X contact center?
I have a client the needs to upgrade to 10.0 from 9.1 on a 7835i Server. I have read through a number of guide and discussion but still have not found the answer to if the 7835i is supported with 10.0. From what I have read he needs to upgrade th...
Can i use one Collabrio server to record from 2 different UCCX clusters? Also, if the first question is no, then can I put in a second server that is an extension of the first server to do the recording on two different UCCX cluster? Thanks!
I have been trying to find documentation to find out if the UCS C460M4 is supported with CWMS 2.5. If the answer is yes, does anyone have a sample configuration or where I can find one. Thanks
Customer has stated they are doing this today on other 7835i servers. They have installed the VMWare software on the server and it is running today in that configuration. I understand that 10.0 will not running on the server standalone but can yo...
If I am using the Software across the UCS platform. Could i get away with using just 1 license and running (5) Different VM machines without clustering the servers....meaning run the servers machine indepentent of each other. He wants the users t...