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Arundeep Nagaraj
‎04-22-2020
Cisco Employee
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300 Helpful Vote
15 Accepted Solution
1 Accepted Solution
5 Accepted Solution
50 Replies
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100 Helpful Vote
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Stats
Member since ‎01-26-2012
169
Posts
279
Helpful
21
Solutions

Hi Valery,Great question.

Created by in Contact Center
06-26-2015
06-26-2015
Hi Valery,Great question. When the Chat is being connected to an agent, few fields can be modified b...

Hi Martyn,Thanks for bringing

Created by in Contact Center
06-26-2015
06-26-2015
Hi Martyn,Thanks for bringing this up. This is an area which needs additional thought.Social Miner a...

Chris,Glad that you brought

Created by in Contact Center
06-25-2015
06-25-2015
Chris,Glad that you brought this up. This is really an important consideration with the SocialMiner ...

Hi Jason,Thanks for bringing

Created by in Contact Center
06-25-2015
06-25-2015
Hi Jason,Thanks for bringing up this question. I would assume that the end user you mentioned here i...

Hi Sarah,Thanks for bringing

Created by in Contact Center
06-24-2015
06-24-2015
Hi Sarah,Thanks for bringing this up. Our options for WebChat with Contact Center Express would be t...

hi Troy,Does this happen only

Created by in Contact Center
06-22-2015
06-22-2015
hi Troy,Does this happen only when you close the CSD? What about other supervisors closing the CSD?I...

Troy,Does this happen on 10.5

Created by in Contact Center
06-22-2015
06-22-2015
Troy,Does this happen on 10.5.1 SU1 as well?This seems to be a defect either ways on 10.5.1 Base ver...

Hi Kevin,As of today, there

Created by in Contact Center
06-22-2015
06-22-2015
Hi Kevin,As of today, there is no support from CCX side. In 11.0 there is no CAD and only Finesse ba...

Hi Hythim,Just to add to what

Created by in Contact Center
06-10-2015
06-10-2015
Hi Hythim,Just to add to what DJ mentioned below, when you close the browser make a note of the foll...

Hey Matt,In the case the step

Created by in Contact Center
06-10-2015
06-10-2015
Hey Matt,In the case the step hits timeout/unsuccessful step then loop it back to the Menu Step. I h...

Hi Matty,For the question

Created by in Contact Center
06-10-2015
06-10-2015
Hi Matty,For the question above, Finesse depends on 3 services:Finesse TomcatOpenfire - Cisco Unifie...

Hi Francois,For the user id

Created by in Contact Center
06-10-2015
06-10-2015
Hi Francois,For the user id requirement to support @, I have raised an enhancement defect:https://to...

Hi Dan,Yes definitely. We

Created by in Contact Center
06-02-2015
06-02-2015
Hi Dan,Yes definitely. We identified this defect recently. So it should help for others who are havi...

Hi juan,The Chat and Email

Created by in Contact Center
06-01-2015
06-01-2015
Hi juan,The Chat and Email needs to be configured with Social Miner and CCX first. The certificates ...

Hi Dan,Well with the previous

Created by in Contact Center
06-01-2015
06-01-2015
Hi Dan,Well with the previous versions, we had a defect, where it would not change to Logout:CSCur00...
Public Statistics
Date Registered ‎01-26-2012 09:23 PM
Date Last Visited ‎04-22-2020 12:29 AM
Total Messages Posted 169
Total Helpful Votes Received 279
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