Hey everyone -- In Unity Connection 2.0 we have Voice Enabled Directory Handlers which allow us to say the name of the peron we would like to dial. Is the same functionality available in Unity 5.0? If so, what is needed to enable it? Please let me know. Thanks, Ohamien
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In IPCC Express, is it possible to record all agents at all times? Currently we can record per call, but not per agent. Is this possible? Please let me know. Thanks, Ohamien
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Hey guys -- Is there a way to both monitor a line and overlay the number? Basically I have an admin that is looking to pickup calls for his Manager (the overlay), but we also need to know when the manager is on the phone (monitor). He has a 7965, so since I had extra buttons to play with, I was able to use the extra buttons to monitor the line, but I cannot monitor the same line that is overlayed, please see snippet below for explanation. ephone 16 mac-address 0021.5555.3D78 username "pharwin" password cisco type 7965 button 1:8 2c5,31 3c6,32 4:20 button 5m31 6m32 ! LIFESCI_CME#config t Enter configuration commands, one per line. End with CNTL/Z. LIFESCI_CME(config)#ephone 16 LIFESCI_CME(config-ephone)#button 5m5 6m6 dn 5 assigned to button 2: this CLI is ignored! LIFESCI_CME(config-ephone)# Looking at buttons, 2, 3, 5 and 6 respectively. Any thoughts? Is there a better way to do this? Please let me know. Thanks, Ohamien
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Did you recently upgrade to 5.1.3? Our issue ended up being a bad stick of RAM on our system. Do you see any warning lights on the server?
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Good morning everyone, I just noted that the AIM-CUE-512 does not support any version higher than 2.2.2. I am currently running 3.1.2 and am having issues loading the GUI. How can I tell if I have the 512 CUE or the 1GB CUE save opening the chassis and looking at the flash card. Please let me know. Thanks, Ohamien
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The final answer was that the phones were loosing keepalives somewhere. Enough so that the phone would restart, the invalid SCCP message was just a byproduct. In the end there wasn't too much that we could do about it.
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I'm not using CCME. I'm also not having any issues with one-way voice. My phones are working without issue; however, they unregister periodically.
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Hey everyone -- I have a customer with 15+ branches running in SRST mode. About half of the branches have a VPN tunnel through the internet, the other half are on directly on the MPLS (via a T1 or DSL/Net-VPN). I have a problem where each of the branches will randomly go into SRST mode, even though there is no evidence that the tunnel went down. My keepalive on the gateway is set to 20 seconds, but the phones will take about 2 minutes to re-register with the CCM. This I can probably fix eventually, but I wanted to know if anyone else is running a gateway with SRST over a VPN to see if I need to modify my settings to prevent the site from entering SRST at all. Thanks guys. Ohamien
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Also Rob, where did you find this link? I'd like to see the 6.0 version of the document, or even the Business Edition version, but I cannot seem to track it down. Let me know. Thanks!
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Rob, you are the man. On the phone with Cisco PDI HelpDesk for 30 minutes and they find nothing. While on I posted the question and get a response as I'm hanging up. You guys are the best, thanks again. Ohamien
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Afternoon guys -- Are there any specifications on the maximum conferences or max participants allowed per CallManager server utilizing software conference bridging? Please let me know. Thanks, Ohamien
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