We have many DIDs used by marketing that come into CM and then have a translation pattern applied to get the call to its destination.However, the CDR data shows the translation pattern, not the DNIS.  What I am doing wrong, we use a third party call ...

Is it possible to setup a router (2911) so that I can access it from DSL connection as well as the MPLS.  Without including a config I'll explain the setup.  We have a MPLS network that is sending the 0.0.0.0 route to the router and all users route b...

Is it possible to setup a translation pattern that would say for any inbound call on a DID if their is not a matching pattern goto an extension.i.e. we have many DIDs and not all are loaded into CUCM, so for the ones that are not loaded into CUCM tra...

Since Presence/Jabber does support the ability to limit which users can IM how at the admin level, is it possible to use Jabber for presence only for specific users, ie. Mary can IM Jim, but Jody cannot IM anyone, only see presence and phone function...

Not sure if it is even possible, but we would like to restrict who can IM who, ie. Store A cannot IM Store B, but can IM our customer service department.  I have searched the documentation, but have found little.  We use a third party IM for now, but...