Member since ‎05-08-2003

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Hi,I have a partner working within the public sector space that would like to extend their agent CTI integration from CCE (Using CTI Toolkit) to the CCX product. A couple of questions;1- Where do I find the SDK or other information to get them starte...
Hi,If a customer bought ACS on VMWare (2 x LCSACS-51-VM) in the past and are interested in migrating to ISE. They would like to consider moving 1 x LCSACS-51-VM to a similar VM based image and the other to an appliance based system. Both act as a red...
Can anyone confirm the two items I need to clarify?1- Using IPPA I know that the caller ID etc can be displayed to the agent before the call is answered but does/can the display stay with that info after the call is accepted?2- I know that we can han...
Can someone help me clarify what options are available to a customer with 800 APs that is finally migrating to a centralised model and therefore migrating from WLSE to WCS?Assuming that they move to v8 of WCS can they upgrade their WLSE licenses to W...
An existing customer needs to add 3 agent licenses to a v5 CCX system. Looking on DCT and checking on the GPL the part code CCX-5.0-ADDON-ENH is active however the partner is being told that this is a mistake and that they can't use it.Can you clarif...
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Member Since ‎05-08-2003 01:55 AM
Date Last Visited ‎08-18-2017 04:03 AM
Posts 31