Hello All! We recently ran into an issue where we needed to troubleshoot connectivity between endpoints and UCCX. Wireshark could have helped us determine the root cause quicker, but since UCCX v12.5 all communications between an endpoint and the Fin...

I'm trying to detect emojis in the subject line of a message using the following regular expression:<a?:.+?:\d{18}>|\p{Extended_Pictographic}Does anyone know if the ESA will detect the extended_pictographic option?

I have configured a hunt pilot to queue calls during my contact center upgrade as a backup. The line group only has 1 dn and if the dn does not answer then I am looping it back to the hunt pilot. However, if the agent doesn't answer then the call get...

I recently added a call manager subscriber to my environment and added this subscriber to uccx under the cisco unified cm configuration for all sections (axl,cti). I restarted the uccx engine after doing so. I then dropped the network on the call man...