Hi, We have a call flow like Ingress GW -> CVP(standalone)->Ingress GW->Agent Desktop(Not Cisco) We would like to transfer a header filed value from REFER Header (from CVP) into the INVITE header (To Agent Desktop) We use VVB not a VXML gateway. The ...

Hi All,We are deploying the cisco courtesy callback feature in the LAB and experencing some error in the callbackentry application. hereby attaching the callbackentry application activity/debug logs and gateway logs. Kindly let me know your inputsErr...

HI,We have an UCCE comprehensive setup with version 8.0 and here is the call flowPSTN->VG->CUSP->CVP->ICM call get completed the vxml treatment and transfered to the live agent.Here i have problem, agent getting reserved in CTI tool kit but did not g...