Find A Community
Buy or Renew
Find A Community
Close
Cisco Community
English
Chinese
English
French
Japanese
Portuguese
Russian
Spanish
Register
Login
Register
Login
Register
·
Login
·
Help
All Community
Knowledge base
Paul McGurn
Users
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
Search instead for
Did you mean:
Results:
cancel
Technology & Support
For Partners
Customer Connection
Webex
Events
Members & Recognition
Cisco Community
:
About Paul McGurn
08-27-2019
Paul McGurn
Frequent Contributor
Recent Badges
Awards
Recent Badges
See all
Stats
Member since
12-16-2011
894
Posts
133
Helpful
15
Solutions
Latest Contributions by Paul McGurn
Latest Contributions by Paul McGurn
Discussions Paul McGurn has Participated In
TKBs Paul McGurn has Participated In
Blogs Paul McGurn has Participated In
Events Paul McGurn has Participated In
Videos Paul McGurn has Participated In
«
Previous
1
15
16
17
Next
»
can Cisco Supervisor see calls in Queues?
Created by
Paul McGurn
in
Contact Center
12-20-2011
12-20-2011
Do you mean the CDR-level (line level) detail of each call, or the CSQ stats? For the former, not po...
IPIVR/UCCX 8.0 upload script not updating script.
Created by
Paul McGurn
in
Contact Center
12-20-2011
12-20-2011
Glad to hear!
IPIVR/UCCX 8.0 upload script not updating script.
Created by
Paul McGurn
in
Contact Center
12-20-2011
12-20-2011
Try refreshing the application the script runs under, and then the script. I'm not sure if the app r...
Configuring sticky agent on UCCX
Created by
Paul McGurn
in
Contact Center
12-20-2011
12-20-2011
There's two assumptions in this approach you want to be careful of:Sessions always last 30 minutesYo...
Disabling CTRL+A hotkey in Cisco Agent Desktop 8.x
Created by
Paul McGurn
in
Contact Center
12-17-2011
12-17-2011
Things definitely haven't changed, and it's still an issue. The only way to prevent the behavior is ...
Re: Silent monitoring not working, UCCX version 8
Created by
Paul McGurn
in
Contact Center
12-17-2011
12-17-2011
ok, the usual suspects we've found are:Computer and desk phone not properly connected. Computer netw...
Silent monitoring not working, UCCX version 8
Created by
Paul McGurn
in
Contact Center
12-16-2011
12-16-2011
Two things:There's a known bug in 8.0 with monitoring that has been fixed as of 8.5 SU2There's an in...
CAD 8.0 Pop up windows within the intergrated browser
Created by
Paul McGurn
in
Contact Center
12-16-2011
12-16-2011
We use a similar scenario. Do you know how the windows are being popped? is it target="_BLANK" or wi...
Disabling CTRL+A hotkey in Cisco Agent Desktop 8.x
Created by
Paul McGurn
in
Contact Center
12-16-2011
12-16-2011
Hi,We heavily use the embedded browser component of CAD. It works fairly well, but, efficency-centri...
«
Previous
1
15
16
17
Next
»
Public Statistics
Date Registered
12-16-2011
07:59 AM
Date Last Visited
08-27-2019
06:58 AM
Total Messages Posted
894
Total Helpful Votes Received
133
Helpful Votes Given To
User
Helpful Count
Abhijit Singh Anand
5
Terry Cheema
5
Scott Lamb
5
InayathUlla Sharieff
5
jhitt-limited
5
See all >
Helpful Votes From
User
Helpful Count
Ricardo Saya
5
noelger
5
bartek.felus
5
fisherman_188
5
adobesberger
5
See all >