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Paul McGurn
‎08-27-2019
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15 Accepted Solution
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Member since ‎12-16-2011
894
Posts
133
Helpful
15
Solutions

can Cisco Supervisor see calls in Queues?

Created by in Contact Center
12-20-2011
12-20-2011
Do you mean the CDR-level (line level) detail of each call, or the CSQ stats? For the former, not po...

IPIVR/UCCX 8.0 upload script not updating script.

Created by in Contact Center
12-20-2011
12-20-2011
Glad to hear!

IPIVR/UCCX 8.0 upload script not updating script.

Created by in Contact Center
12-20-2011
12-20-2011
Try refreshing the application the script runs under, and then the script. I'm not sure if the app r...

Configuring sticky agent on UCCX

Created by in Contact Center
12-20-2011
12-20-2011
There's two assumptions in this approach you want to be careful of:Sessions always last 30 minutesYo...

Disabling CTRL+A hotkey in Cisco Agent Desktop 8.x

Created by in Contact Center
12-17-2011
12-17-2011
Things definitely haven't changed, and it's still an issue. The only way to prevent the behavior is ...

Re: Silent monitoring not working, UCCX version 8

Created by in Contact Center
12-17-2011
12-17-2011
ok, the usual suspects we've found are:Computer and desk phone not properly connected. Computer netw...

Silent monitoring not working, UCCX version 8

Created by in Contact Center
12-16-2011
12-16-2011
Two things:There's a known bug in 8.0 with monitoring that has been fixed as of 8.5 SU2There's an in...

CAD 8.0 Pop up windows within the intergrated browser

Created by in Contact Center
12-16-2011
12-16-2011
We use a similar scenario. Do you know how the windows are being popped? is it target="_BLANK" or wi...

Disabling CTRL+A hotkey in Cisco Agent Desktop 8.x

Created by in Contact Center
12-16-2011
12-16-2011
Hi,We heavily use the embedded browser component of CAD. It works fairly well, but, efficency-centri...
Public Statistics
Date Registered ‎12-16-2011 07:59 AM
Date Last Visited ‎08-27-2019 06:58 AM
Total Messages Posted 894
Total Helpful Votes Received 133
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