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- About Ronald Reif
Ronald Reif
Beginner
AT&T / Lucent Technologies / Avaya Sales Positions.
With SMSI for 9 Years. We provide superior historical reporting software since 1989. Very active with UCCX & UCCE users.
Recent Badges
Stats
Member since
03-02-2011
30
Posts
5
Helpful
1
Solution
01-11-2013
Hi Jamize,Our 3rd party reporting solution does exactly what you are
looking for. If you are interes...
Created by
Ronald Reif
in Contact Center
11-19-2012
11-19-2012
Mohammed,It is common, in many of the Cisco Express 8.5 environments we
have looked at, for the Tota...
Created by
Ronald Reif
in Contact Center
10-26-2012
10-26-2012
Hi Kyle,We are very versed on creating custom reports. Need details -
one time shot or recurring rep...
Created by
Ronald Reif
in Contact Center
10-09-2012
10-09-2012
apartington - I believe that our 3rd party solution can address your
need. Please let me know if you...
Created by
Ronald Reif
in Contact Center
05-31-2012
05-31-2012
Greg,We are a company who has fully deployed our current status modules
providing real time stats to...
Created by
Ronald Reif
in Contact Center
05-08-2012
05-08-2012
Joyce -If you are interested - there are 3rd party reporting
applications that easily can accomplish...
12-01-2011
Diane, If you are interested in a 3rd party solution to accomplish easy
to design, store and manage ...
11-28-2011
Barry,We have built a specific template to show ANI (inbound) or Dialed
Number using the Event db of...
11-18-2011
One of the advantages of our Reporting Tool is that each login can be
designed to have access to spe...
Created by
Ronald Reif
in Contact Center
10-27-2011
10-27-2011
Shikamarunara,If you find that by doing this yourself is cumbersome and
you would like to know about...
05-04-2011
Calculating SL is something that you calculate at the "Group Level". The
reason you do not calculate...
Created by
Ronald Reif
in Contact Center
03-10-2011
03-10-2011
Both our Standard and Customized Reports reflect the locat time. I am
not sure regarding your questi...
03-10-2011
Kenny -I do not believe that you can create any customized reports with
the standard reporting packa...
Created by
Ronald Reif
in Contact Center
03-08-2011
03-08-2011
We understand that in version 8, Cisco stopped filling the GMT offset
fields. They now record all ti...
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Public Statistics
| Date Registered | 03-02-2011 09:22 AM |
| Date Last Visited | 08-18-2017 04:03 AM |
| Total Messages Posted | 30 |
| Total Helpful Votes Received | 5 |
