Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
- Cisco Community
- :
- About Brett Hanson
09-21-2018
Brett Hanson
Member since
02-03-2011
Beginner
Created by
Brett Hanson
in Contact Center
in Contact Center
04-21-2013
10:56 PM
04-21-2013
10:56 PM
We run version 8.0.2 so may be different. I tried restarting the "Desktop Licensing and Resource Manager Service" (did it on both Publisher and Subscriber) - several times - but it made no difference and didn't resolve my issue. It also did NOT impact on service. In the end I solved it as follows: http://snafder.blogspot.com.au/2013/04/cisco-desktop-administrator-is-locked.html (Used the "Force-Release CDA Lock" function in CDA)
... View more
Created by
Brett Hanson
in Contact Center
in Contact Center
04-21-2013
10:56 PM
04-21-2013
10:56 PM
We run version 8.0.2 so may be different. I tried restarting the " Desktop Licensing and Resource Manager Service" (did it on both Publisher and Subscriber) - several times - but it made no difference and didn't resolve my issue. It also did NOT impact on service. In the end I solved it as follows: http://snafder.blogspot.com.au/2013/04/cisco-desktop-administrator-is-locked.html (Used the " Force-Release CDA Lock" function in CDA)
... View more
Created by
Brett Hanson
in Other Collaboration Subjects
in Other Collaboration Subjects
07-25-2012
08:24 PM
07-25-2012
08:24 PM
Hi all, We're currently running physical hardware systems running UC services as follows 2x CUCM 8.0(2) (HAoWAN) 2x UCCX 8.0(2) (HAoWAN) 1x CUC 8.0(2) We're looking at upgrading to UC 9.0, add CUPS/Jabber, and to virtualize the environment onto Cisco UCS devices. Was hoping to get advice on which 2 UCS hardware platforms to purchase for each site (2 sites) - including number of processors, quantity of RAM, and HDDs. In the end we'd be looking at running as follows: < 1000 users Site A: 1x CUCM 9 with co-resident ELM 1x CUC 9 1x CUPS 9 1x Server to run PostgreSQL for persistent chat archiving, etc. (this could be hosted on another database server we have in our environment if storage would be an issue or blow up the cost too much) 1x UCCX 9 Possible future expansion to add an AQM and WebEx server. Site B: 1x CUCM 9 1x UCCX 9 Possible future expansion to add a CUPS and CUC server. Can you please assist with bundle info and required specs to make this happen? Assuming ESXi 5.0 (or version compatible with UC9) is included in the bundles? Any help would be greatly appreciated. Thanks in advance, Brett
... View more
- Tags:
- architecture_platform_shared_services
- buy
- platform
- purchase
- uc9
- ucs
- ucs_design
- ucs_edition
- ucs_integration
Labels:
Created by
Brett Hanson
in Wireless Security and Network Management
in Wireless Security and Network Management
07-03-2012
02:34 AM
07-03-2012
02:34 AM
Just a heads up to anyone else that might do this... it took about 5 to 10 minutes for the 'StopWCS' process to complete. We run Version 7.0.172.0 on a Windows Server 2003 VM. We initially tried restarting the service from Windows Services (services.msc) - made no difference - had to run the stopWCS and startWCS programs in the installation folder. NOTE: after launching the exe from the program files\WCSxxx\bin\ folder - it took a few moments and a Java console window appeared. It then spewed out the following over the space of 5 to 10 minutes... "Stopping Health Monitor... Waiting for shutdown to complete. ... Health Monitor successfully shutdown. Stopping WCS server WCS server successfully shutdown. Waiting for shutdown to complete. Shutting down database server ... Database server successfully shutdown. Apache server is stopped. WCS successfully shutdown." The startup process was much quicker... taking no more than 5 minutes if that. Again, after launching the exe from windows explorer - it took a little while for the java window to appear - it then quite quickly (compared with shutdown) produced the following output. "Starting WCS This may take a few minutes... Starting Apache... Starting Apache server ... Apache server is running. WCS started successfully." And yeah - it resolved the issue for us too - many thanks.
... View more
06-25-2012
01:35 AM
I'm a little bit of a noob when it comes to CUE - I've only used CUCM/CUC in my experience - so it was a little vague and can't claim to be an expert and/or take any responsibility for the outcome of such activities. I followed (roughly) the instructions here: http://www.cisco.com/en/US/products/sw/voicesw/ps5520/products_password_recovery09186a008042aa29.shtml To reset the admin password initially... roughly as the naming of some things was slightly different... and I did reload the Service Engine (which did take a little while to do - about 5 minutes) - but didn't restart the router. Then when I logged into the GUI I got the same "contact lost with host router" message. Via CLI I checked the running-config of the router for "interface Integrated-Service-Engine0/0". It showed.. service-module ip address 10.1.10.1 255.255.255.252 service-module ip default-gateway 10.1.10.2 So into the GUI screen - where it said "hostname" - I typed in 10.1.10.2 (the "service-module ip default-gateway"). (It wasn't in DNS - so I just entered the IP). Then I entered the same username and password I'd setup in the 'reset' instructions above... Went through and worked a treat. All seems to be working as expected now.
... View more
Created by
Brett Hanson
in OnPlus Service
in OnPlus Service
05-30-2012
06:08 PM
05-30-2012
06:08 PM
Thanks Randy, Worked a treat.
... View more
Created by
Brett Hanson
in OnPlus Service
in OnPlus Service
05-30-2012
04:15 PM
05-30-2012
04:15 PM
Hi, I registered on OnPlus. Then my colleague registered and activated a device. I have been unable to activate the device - even though my PC is on the same subnet and can login to it just fine (with password provided by my colleague). When he sends me an invite for the device - it takes me to the registration page. If I enter my registration details (again) - I get (no surprises)... "We have encountered a problem with your submission. Please correct the following errors. This User ID is already registered." Yet - there was no option for "I'm already registered". When I login to OnPlus and attempt to 'Add Customer' - I put in the details and then it goes to the activation screen with "CustomerX / Status To activate this customer: Install the OnPlus Network Agent at the customer premises and connect it to the customer LAN. Apply power to the OnPlus Network Agent using the slider switch on the back panel of the OnPlus Network Agent. If your computer is connected to the same network as the OnPlus Network Agent, click the Activate Now button below. Otherwise, follow the activation instructions in the Getting Started guide for the Cisco OnPlus Network Agent. The activation information for this customer is: Activation ID: ....." If I click Activate it says "Unable to determine a local IP address for any OnPlus Network Agent on your current network. Verify that the OnPlus Network Agent is connected to the same local network as this browser. The OnPlus Network Agent must be located on the same public WAN IP address block (203.25.x.x) as your current web browser. Non-activated OnPlus Network Agents will attempt to broadcast their IP for up to 30 minutes and if successful will display here for up to 4 hours. Try power-cycling the OnPlus Network Agent if it has been online for longer than 30 minutes. Check that DHCP service is running on the local network so that the OnPlus Network Agent is able to acquire an IP address via DHCP. You will be able to change the OnPlus Network Agent to use a static IP address if you choose to (recommended), but DHCP service is required to initially access the OnPlus Network Agent. Check that DHCP clients can route to the Internet. If the site hosting the OnPlus Network Agent has multiple WAN paths to the Internet, try refreshing this page. Your browser must access this page from the same WAN IP address as the OnPlus Network Agent." We even tried power cycling it and I'm definitely on the same subnet. There was no option to enter an IP address anywhere manually - in relation to "Unable to determine a local IP address for any OnPlus Network Agent on your current network." I can ping the device and even login to its GUI. There simply doesn't appear to be any means of adding this device to my own OnPlus portal account. What to do please?
... View more
- Tags:
- onplus
Labels:
03-25-2012
11:43 PM
I found this info here: http://www.techrepublic.com/article/fix-10-common-cisco-vpn-problems/5913811 I know it's version 4.6 but the principal may apply... The user's remote network is using the same IP address range as the VPN server's local network (Client VPN release 4.6 with virtual adapter, Windows 2000/XP) This is somewhat specific to these particular operating systems, but could be quite frustrating to troubleshoot! Version 4.6 of the Cisco VPN client tries to handle these kinds of IP address conflicts, but isn't always able to do so. In these cases, traffic that is supposed to be traversing the VPN tunnel stays local, due to the conflict. On the affected client, go to Start | Control Panel | Network and Dialup Connections | local adapter. Right-click the adapter and choose Properties. From the Properties page, choose TCP/IP and click the Properties button. Now, click the Advanced option, find the Interface Metric option and increase the number in the box by 1.This effectively tells your computer to use the local adapter second. The VPN adapter will probably have a metric of 1 (lower than this new metric), making it the first choice as a traffic destination." We've just encountered this issue on Windows 7 32bit connecting to a PIX firewall - but are going to try the newer version of Cisco VPN client first (before messing with network settings). Our staff member is running 5.0.01.0600 and we've organised for them to install 5.0.07.0410 and test. Will post back if the new version helps us....and anything else I discover along the way. NOTE: We also found this other Cisco Bug that seems identical to the other Bug mentioned - CSCso44260
... View more
03-15-2012
07:08 AM
For what it's worth... and I know this is for a different version but... When I was upgrading my UCCX box to 8.0(2) SU3 from straight 8.0(2) - I had to install on the publisher first, then the subscriber. In an attempt to save time - I tried to get the SFTP download happening on both Pub and Sub. When I attempted to start the Sub download - it advised "No valid upgrade options found" and then in the "Invalid Upgrades" listing on the same page it showed the upgrade file with the following in the 'status' section "Publisher mismatch. This subscriber can only be upgraded to a version that matches the active or inactive versions on the publisher. " AKA - install on publisher - then sub. Hope this helps someone else out there.
... View more
Created by
Brett Hanson
in IP Telephony and Phones
in IP Telephony and Phones
03-07-2012
11:43 PM
03-07-2012
11:43 PM
Hi all, Thanks for the tips. I was attempting to install CUC 8.0.2.40000-1 on VMWare (Virtual Machine Version: 7). It wouldn't play the game, giving the whole "products not supported on current hardware: cisco unity connection" - until I increased the HDD space from the Cisco template configured amount of 160GB up to 200GB. Once I set it to 200GB... it worked a treat. I also increased the processors from 1 to 2 (the template set it to 1) - but I did that first and it made no difference...it was only after changing HDD space that it worked. Worked for me (setup the VM using vSphere Client v4.1.0 Build 258902 and VMware vCenter Server Version 4.1.0 Build 258902): Memory: 4096 MB CPUs: 2 Video card: Video card VMCI device: Restricted SCSI controller 0: LSI LogicParrallel Hard disk 1: Virtual Disk THICK provisioned with 200GB Guest operating system: Red Hat Enterprise Linux 4 (32-bit). Once I set it to this, I was able to boot from the CUCM ISO and the option to choose CUC was available. Hope this helps.
... View more
Extension Mobility / CAD issue : "You c...
in Contact Center
12-29-2011
06:18 PM
12-29-2011
06:18 PM
As the issue we were experiencing was when using Extension Mobility (EM) with phones configured with no DN, I believe the "owner user id" setting becomes obsolete. I just did some checking and the setting is definitely grayed out when EM is enabled. Interestingly, it did allow me to change/set the user id even though it is grayed out. I suspect this field becomes deadweight once EM is enabled....but maybe not (can anyone confirm). I would prefer to leave the phones unassociated as they're shared Service Desk phones, but it may be a suitable workaround if it works. EM enabled (grayed out): EM NOT enabled (not grayed out): Thanks for your input - as this could help someone with the same error but with non-EM phones....or potentially a workaround for those who do use EM, if the setting still has an impact even though grayed out.
... View more
Re: Extension Mobility / CAD issue : "Y...
in Contact Center
12-29-2011
01:07 AM
12-29-2011
01:07 AM
RE: "CUCM > Devices > Device Settings > Common Device Configuration > Find > my CDC > the IP Addressing Mode setting WAS set to 'IPV4 and IPV6'.I changed this to 'IPV4 Only'." Resolving some people's issues... Strange... it was one of the first things I tried (per my first post) when the issue came about - didn't resolve it for me then. If it works for others - that's great, thanks for adding to the discussion and letting us know it worked for you.
... View more
12-20-2011
01:23 AM
Not sure if this helps any... Our setup is ... We use VPC and (painfully) WNLB. We added the static ARP and MAC ADDRESS-TABLE entries on the WS-C4900M's (L3 - where our default gateway IP's are configured) ... and NOT on the N5K's. NLB works. I applied this command on both core switches (4900) - arp 10.x.x.x 03bf.0a85.0164 arpa (where 10.x.x.x is actually your NLB address) mac address-table static 03bf.0a85.0164 vlan 101 interface po1 (our core is connected to the N5K's by 2 x 10Gb interfaces configured as PortChannel). Some handy info... The first number in the mac address is the type of NLB configuration: 01=IGMP, 02=Unicast, 03=Multicast I know that you can statically assign arp entries on the N5K's - but it is done in the interface configuration and must be an L3 port ("no switchport" command needs to be applied - which defeats the point for us in our config - hence we applied only on the 4900's and it just worked). http://www.cisco.com/en/US/docs/switches/datacenter/nexus5000/sw/unicast/5_0_3_N1_1/l3_ip.html#wp1184542
... View more
Delay when calling in before phones rin...
in IP Telephony and Phones
12-19-2011
11:42 PM
12-19-2011
11:42 PM
Interestingly - I've now experienced some testing on other systems. One of our company's acquisitions uses a VoIP system for their phones - Jultys or similar. It doesn't use anything Cisco - is some custome device that hooks into an internet connection. When I made a call to my mobile phone from one of their phones - it rang about 6 or 7 times before my phone rang....ouch! A colleague also has Vivid Wireless (Australia) with a VoIP phone included...when I rang my mobile from that device it rang about 6 or 7 times before my mobile rang. Strange! Is this just a part of SIP?
... View more
Delay when calling in before phones rin...
in IP Telephony and Phones
11-28-2011
11:14 PM
11-28-2011
11:14 PM
Hi Bill, You advised you found the cause - but did you actually solve the issue? If so...how? Any specific settings you change? We have a similar issue - except our issue is for calls going out from our company to external parties - we hear the ringing before their device rings or provides a busy tone. https://supportforums.cisco.com/message/3497264 Cheers, Brett
... View more
Created by
Brett Hanson
in Contact Center
06-24-2013 06:48 PM
06-24-2013 06:48 PM
Ditto here.Version 8.0.2.11005-20 Also was due to folders created
accidentally in CCX Editor (using ...
Created by
Brett Hanson
in VPN and AnyConnect
05-13-2013 10:03 PM
05-13-2013 10:03 PM
Hi Jouni,Thanks for that.Yeah - for my purposes a second link would be
purely for a L2L VPN so would...
Created by
Brett Hanson
in VPN and AnyConnect
05-13-2013 02:24 AM
05-13-2013 02:24 AM
How'd you go with this?Were you able to run VPN's on the 2 outside
interfaces in the end?If so - wha...
Created by
Brett Hanson
in Contact Center
04-21-2013 10:56 PM
04-21-2013 10:56 PM
We run version 8.0.2 so may be different.I tried restarting the "Desktop
Licensing and Resource Mana...
Created by
Brett Hanson
in Contact Center
04-21-2013 10:56 PM
04-21-2013 10:56 PM
We run version 8.0.2 so may be different.I tried restarting the "Desktop
Licensing and Resource Mana...
Created by
Brett Hanson
in Unified Communications Infrastructure
10-01-2012 06:33 PM
10-01-2012 06:33 PM
Thanks for that.
Created by
Brett Hanson
in Unified Communications Infrastructure
10-01-2012 06:15 PM
10-01-2012 06:15 PM
As we're in October now, is there any futher update on this?Do we know
if Jabber is now available as...
Created by
Brett Hanson
in Other Collaboration Subjects
07-25-2012 08:24 PM
07-25-2012 08:24 PM
Hi all,We're currently running physical hardware systems running UC
services as follows 2x CUCM 8.0(...
Created by
Brett Hanson
in Wireless Security and Network Management
07-03-2012 02:34 AM
07-03-2012 02:34 AM
Just a heads up to anyone else that might do this... it took about 5 to
10 minutes for the 'StopWCS'...
Created by
Brett Hanson
in Collaboration Applications
06-28-2012 01:10 AM
06-28-2012 01:10 AM
Arrrrrg.Suspect that they'll deploy Lync now Oh well, thanks again for
the info.
Created by
Brett Hanson
in Collaboration Applications
06-26-2012 04:25 PM
06-26-2012 04:25 PM
Hi Colin,Just had another thought on the matter...By 'not supported' do
you mean that it could/does ...
Created by
Brett Hanson
in Collaboration Applications
06-26-2012 03:38 PM
06-26-2012 03:38 PM
Thanks Colin. Appreciate speedy reply.
Created by
Brett Hanson
in Collaboration Applications
06-26-2012 07:58 AM
06-26-2012 07:58 AM
Hi Colin,Thanks for the quick reply and... oh dear You wouldn't happen
to be aware if the release of...
06-25-2012 01:35 AM
I'm a little bit of a noob when it comes to CUE - I've only used
CUCM/CUC in my experience - so it w...
Created by
Brett Hanson
in OnPlus Service
05-30-2012 06:08 PM
05-30-2012 06:08 PM
Thanks Randy,Worked a treat.
Public Statistics
| Date Registered | 02-03-2011 11:36 PM |
| Date Last Visited | 09-21-2018 06:53 AM |
| Total Messages Posted | 117 |
| Total Helpful Votes Received | 41 |
Helpful Votes Given To
| User | Helpful Count |
|---|---|
| 5 | |
| 5 | |
| 10 | |
| 5 | |
| 5 |
Helpful Votes From
| User | Helpful Count |
|---|---|
| 2 | |
| 5 | |
| 5 | |
| 5 | |
| 5 |
