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Will Phinney
‎12-14-2018
Beginner
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1 Helpful Vote
20 Replies
10 Replies
5 Replies
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Member since ‎07-11-2013
69
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5
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0
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I see what you're saying!

Created by in Contact Center
03-10-2015
03-10-2015
I see what you're saying! Thanks for pointing me on the right track. Do the variables need to be set...

DJ,Thanks for the reply!  Am

Created by in Contact Center
03-10-2015
03-10-2015
DJ,Thanks for the reply! Am I able to send the redirect based upon the following attachment?

Route to voicmail if no agents are logged in

Created by in Contact Center
03-10-2015
03-10-2015
Hello everyone,I'm creating a script for a small call center and was hoping someone could point me i...

Dual ISP's ASA

Created by in Network Security
02-25-2015
02-25-2015
Good evening everyone,I'm looking into doing a design using a pair of ASA's on my edge with two diff...

Aaron,Thanks for the reply.

Created by in IP Telephony and Phones
02-23-2015
02-23-2015
Aaron,Thanks for the reply. So I guess that's where my confusion was at when I read 'generate' I tho...

tomcat cucm

Created by in IP Telephony and Phones
02-23-2015
02-23-2015
Everyone,I recently had my main tomcat cert expire on my call managers and am struggling to figure a...

Marvin,Thanks for the input!

Created by in Network Security
01-13-2015
01-13-2015
Marvin,Thanks for the input! It appears that it should be fairly straight forward as I it's post 8.3...

Forklift 5510 to 5525x

Created by in Network Security
01-08-2015
01-08-2015
Good morning everyone,I'm going to be upgrading a pair of 5510's to 5525x's and with the exception o...

Uccx script prompt

Created by in Contact Center
11-12-2014
11-12-2014
Any idea why when I change a prompt input from 3 to 8 it won't take the new prompt? In fact, when pr...

Carlo,I know that I can

Created by in IP Telephony and Phones
10-23-2014
10-23-2014
Carlo,I know that I can change the script (see screen shot) and then save it and update it in the ap...

Carlos, thanks for the reply!

Created by in IP Telephony and Phones
10-21-2014
10-21-2014
Carlos, thanks for the reply! I do see the time in there and I know I can change it, but I was wonde...

UCCX force open

Created by in IP Telephony and Phones
10-21-2014
10-21-2014
Good morning everyone,I'm going to be doing a cutover and I want to test the call center, but I don'...

Jaime,I thought I was going

Created by in IP Telephony and Phones
08-12-2014
08-12-2014
Jaime,I thought I was going crazy, but I ran the analyzer and it showed block. I grabbed jabber and ...

Route calls without pattern

Created by in IP Telephony and Phones
08-12-2014
08-12-2014
How is this possible? I'm at a company and without dialing 9 they can dial 10 digit number and they ...

Agent selection uccx

Created by in Contact Center
08-05-2014
08-05-2014
I am trying to set a weight for two agents to receive calls based on their availability. Basically, ...
Public Statistics
Date Registered ‎07-11-2013 09:05 AM
Date Last Visited ‎12-14-2018 01:40 AM
Total Messages Posted 69
Total Helpful Votes Received 5
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