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hemal.mehta
‎09-09-2019

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1 Accepted Solution
10 Helpful Vote
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Member since ‎01-21-2009
143
Posts
17
Helpful
4
Solutions

Re: Custom Log Creation in CVP

Created by in Contact Center
08-28-2014
08-28-2014
Unless you have complex logging requirement log4j is not needed. You can use the logging capabilitie...

Re: Count element value reset

Created by in Contact Center
08-28-2014
08-28-2014
Just reset the counter value to zero or any value using data tab of the standard voice elements depe...

Re: CVP error.badfetch handling

Created by in Contact Center
08-28-2014
08-28-2014
Besides the points that Janine listed you can also write a script that will go and filter out all ba...

HDS server down

Created by in Contact Center
08-28-2014
08-28-2014
Just want to discuss the impact on the implications when one HDS server goes down (out of 2) is take...

Re: can not deploy more then 7 to 8 Java scipts on CVP VXML server

Created by in Contact Center
08-21-2014
08-21-2014
Also when your vxml server has memory leak it is possibly happening in some of your deplpyed applica...

Re: Agent Call detail report

Created by in Contact Center
08-21-2014
08-21-2014
Thanks Shalid. I did one.  However let me check your report.Hemal

Re: addToLog method for CVP Reporting

Created by in Contact Center
08-19-2014
08-19-2014
One the session data is logged, it will pick it up. Also you need to set filters. It will not be pic...

Re: addToLog method for CVP Reporting

Created by in Contact Center
08-19-2014
08-19-2014
I would suggest you read up the reporting server guide and documents to understand this:http://www.c...

Re: Using session variable and values in CVP Reporting (CUIC)

Created by in Contact Center
08-19-2014
08-19-2014
You can access session variable if it is logged to the activity logs and then sent you can set vxml ...

Re: addToLog method for CVP Reporting

Created by in Contact Center
08-19-2014
08-19-2014
You can use that to add the info to the activity log. It has nothing to do specifically with Reporti...

Re: Checking if ANI is blank / null?

Created by in Contact Center
08-14-2014
08-14-2014
Ok, I get what you are saying. All you need to is create a string in the session equal to empty stri...

Re: Checking if ANI is blank / null?

Created by in Contact Center
08-14-2014
08-14-2014
What do you mean by not allowed. I tested it works for me.Hemal

Re: Checking if ANI is blank / null?

Created by in Contact Center
08-14-2014
08-14-2014
Use the same decision editor to test a string value equal to "". Use operator equals string.Hemal

Re: Checking if ANI is blank / null?

Created by in Contact Center
08-14-2014
08-14-2014
You can use the decision editor and use cargument type call data and call data type ani and use oper...

Re: Activity log files are not purged properly

Created by in Collaboration Documents
08-13-2014
08-13-2014
Which version are you using ?
Public Statistics
Date Registered ‎01-21-2009 02:02 PM
Date Last Visited ‎09-09-2019 01:34 AM
Total Messages Posted 143
Total Helpful Votes Received 17
Helpful Votes From