Sarah,I had misunderstood the issue. I thought the offered were more than the handled + abandoned on...

as per my knowledge, this is not possible. data need to be sent to CallRouter first before added to ...

can you check if you have a value for abandon on ring?Sent from Cisco Technical Support Android App

There goes the test I was putting some hope one. Sorry, no clue

I face the same issue as you are, as the configuration i did with 8.0(x) is working fine while 8.5(x...

Arpit,What do you mean by Users got synchronized from AD?Users get synchronized from UCCE, not AD.AD...

Karthik: Let's differentiate between 2 things:1- logging in2- seeing the users in the user listWhen ...

body.lynn: True, this was a bug. It always created 2 users, 1 upper case and 1 lower case. This has ...

AD setting for CUIC are straightforward... and there is a validate button to check if the configurat...

It sure was a bug that was fixed in 8.0(2)

Have you configured CUIC to integrate with the domain on which the supervisor users are created?