UCCE 10.5The user ID I am logged in with is the same user that we used:- to join servers to the domian - so it has access to Contact Center OU- to create Root, Facility and Instance- Install ICM So why would it not let me Add & Save the Instance via ...
CVP 9
UCCE 9.0.4
I have my M,microapps configured as 1-4,,2,9,9,Y,Y
and they are working fine.
I am still seeing lots of _no_entry_error.wav MEDIA_FILE_NOT_FOUND & Media Fetch Errors in CVP logs for some reason.
Any ideas please?
Kartik Bhatia
For microapps I simply use ip host mediaserver = CVP1 IP and ip host mediaserver-backup = CVP2 IP and set media_server var = "mediaserver" and RunExtScript failsover and sue the backup mediaserver in case of an issue.But for CVP Studio Projects, I s...
CVP 9 or above
CUCM 9 or above
Requirement:
1. Consultive Warm Transfer - The agents to be able to transfer calls to a a different department by dialing an internal number and wait in the queue until answered.
2. Internal - Back-office people to dia...
UCCE 9
CAD 9
I know we can remove Agent buttons from CDA -> CAD-Agent work flow -> User Interface section.
How to remove buttons from CAD Supervisor toolbar please? Like Recording. If not possible, is it possible to Disable / Grey out a button. I a...
Use below on Portal DB:Update tb_sec_userset PASS_PHRASE='{enc:2}VQxh5AlGyAbSbrRJDgF2mpLEtf9DVOlhSfOjaVMgD6uMjJee', PASS_PHRASE_expired=0where login_name = 'Administrator' This will reset to: U - AdministratorP - Pa55word
This happens if they are transferring to an extension rather than transfering to CTI Route Point / ICM DNP. So calls which DO NOT come to agents via ICM DN/Script will NOT get Wrap. Regards,Kartik
What Phone model is it - 2 things that fixes this issue most of teh times:1. Chnage phone comoon device config from IPV4/IPV6 to IPV4 Only.2. Disable Join Across Line on base phone or Device Profile if using Ext Mobility. Thanks,Kartik
Hi, we have a similar setup for one of my clients and NAT works for us, for both inshouse and outsource sites which connects to us via the Public. 1. Does NAT (one to mapping) between Finesse server and Finesse client means, each of the Finesse clie...
