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Anthony Holloway
Online
VIP Mentor
I'm just a person with an interest in being good at their job, and helping others.
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Cisco Designated VIPs 2015 Contact Center 2014 Contact Center 2013 Contact Center 2019 Contact Center 2020 Contact Center
1
Spotlight Awards Doc/Video September 2012
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Member since ‎07-13-2006
4459
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Understanding of Cisco Network Devices
Understanding Design for Cisco Internetworking Solutions
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Cisco Certified Network Associate Routing and Switching (CCNA Routing and Switching)

Re: UCCX 12 CME 12.5 compatibility

Created by in Contact Center
08-06-2020
08-06-2020
Yep. As of today on https://www.cisco.com/c/en/us/support/unified-communications/unified-communicati...

Re: UCCX 12 CME 12.5 compatibility

Created by in Contact Center
08-06-2020
08-06-2020
Yep.

Re: UCCX 12 CME 12.5 compatibility

Created by in Contact Center
08-06-2020
08-06-2020
You have to jump in your DeLorean and set the year back to 2012 for this one, because it was in the ...

Re: Make rest Call

Created by in Contact Center
08-06-2020
08-06-2020
Does yours work now?

Re: Wow, talk about simplifying a

Created by in Contact Center
08-05-2020
08-05-2020
Done.

Re: uccx outbound voice browser script

Created by in Contact Center
08-05-2020
08-05-2020
The answer you seek should be in the sample script "webcallback.aef" in the repo here: https://www.c...

Re: Make rest Call

Created by in Contact Center
08-05-2020
08-05-2020
I have never done this before, but a quick test shows that Content-Type of application/json works in...

Re: Adding CUIC Agent Historical Report to Finesse

Created by in Contact Center
08-05-2020
08-05-2020
Interesting, in UCCX this is a default gadget for the Agents. I'm surprised it's not for UCCE.If thi...

Re: UCCX 10.6 step needed to execute http webcall to PHP script to write one word into MySQL database

Created by in Contact Center
08-05-2020
08-05-2020
That all sounds good to me.

Re: uccx 11.6 supervisor display vs cuic reports

Created by in Contact Center
08-05-2020
08-05-2020
Nope. Can you share more? Like, screenshots or something to look at?

Re: Abilities/Capabilities of the UCCX doing internal data parsing/manipulating/ordering

Created by in Contact Center
08-05-2020
08-05-2020
I agree with David. Separate your IVR from your Data Model. Think MVC framework here. Just make your...

Re: UCCX 10.6 step needed to execute http webcall to PHP script to write one word into MySQL database

Created by in Contact Center
08-05-2020
08-05-2020
Could you not just move the POST to the Connected branch, which means the call was answered?

Re: Connecting Cisco UCCX to Google API

Created by in Contact Center
08-05-2020
08-05-2020
I had not seen this yet. I will give it a look as soon as I can. In the meantime, I've pinged Paul f...

Re: Script Editor Empty Exception Popup on Make REST Call

Created by in Contact Center
08-05-2020
08-05-2020
Quick question, why are you using the Do step and all that Java to parse the JSON data as opposed to...

Re: Script Editor Empty Exception Popup on Make REST Call

Created by in Contact Center
08-05-2020
08-05-2020
OP: "...I've tried it in a reactive debug as well..."=D
Public Statistics
Date Registered ‎07-13-2006 02:19 PM
Date Last Visited ‎08-10-2020 08:42 PM
Total Messages Posted 4,459
Total Helpful Votes Received 5883
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Cisco Designated VIPs
2015 Contact Center
Cisco Designated VIPs
2014 Contact Center
Cisco Designated VIPs
2013 Contact Center
Cisco Designated VIPs
2019 Contact Center
Cisco Designated VIPs
2020 Contact Center
Community Spotlight Award
Doc/Video September 2012