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Anthony Holloway
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Cisco Designated VIPs 2015 Contact Center 2014 Contact Center 2013 Contact Center 2019 Contact Center 2020 Contact Center
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Spotlight Awards Doc/Video September 2012
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Member since ‎07-13-2006
4674
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Re: AXL service in CUCM can be connected UCCX is there any other application can be connected using the AXL.

Created by in Collaboration Applications
12-30-2020
12-30-2020
Cisco Unity Connection, Cisco Emergency Responder, Cisco Workforce Optimization Quality Management.....

Re: UCCX Call back feature

Created by in Contact Center
12-30-2020
12-30-2020
The second leg is actually UCCX calling your Agent. So, if the Agent answers UCCX (the automated por...

Re: Cisco Unified CCX report

Created by in Contact Center
12-29-2020
12-29-2020
Do you have the reporting tool already? Do you run other reports today? Keep in mind that with Aband...

Re: REST POST inserting a "?"

Created by in Contact Center
12-22-2020
12-22-2020
I'm not too familiar with the CMS API, but don't you send it an XML payload? At any rate, can you po...

CSCvu61416 - Enhancement Make Rest Call Step Password parameter visibility is plain text.

Created by in Cisco Bug Discussions
12-22-2020
12-22-2020
I posted about this in the past. Cisco, could you please update the defect? https://community.cisco....

Re: REST POST inserting a "?"

Created by in Contact Center
12-22-2020
12-22-2020
Are you using the Make REST Call step or something else? E.g., URL[] document literal.

Re: UCCX 12.5 Query to List Triggers Associated with Call Control Groups

Created by in Contact Center
12-18-2020
12-18-2020
I'm fairly certain you still cannot get this from the API in one shot, so I posted this a while back...

Re: UCCX CallBack Script

Created by in Contact Center
12-16-2020
12-16-2020
You nailed it Jim! I just edited my post to reflect the label. Thanks for the compliments too!

Re: Speech input for Menu options

Created by in Contact Center
12-16-2020
12-16-2020
The first thing you need to know is that this is not a feature of UCCX. You will need to integrate U...

Re: Speech input for Menu options

Created by in Contact Center
12-16-2020
12-16-2020
That's not helpful for someone who is on UCCX.

Re: Update MOH audio on CUCM v11

Created by in IP Telephony and Phones
12-10-2020
12-10-2020
I'm sorry but I don't understand you. Could you please rephrase your questions?

Re: SIP calls going through the wrong interface

Created by in IP Telephony and Phones
12-09-2020
12-09-2020
I don't work on CME, but if it's the same as CUBE (and I think it might be) then you'll likely need ...

Re: UCCX Agent Skill Priority Configuration

Created by in Contact Center
12-09-2020
12-09-2020
The way you described your setup shows that Agent 3 can take a call from Line 1. Double check that A...

Re: Update MOH audio on CUCM v11

Created by in IP Telephony and Phones
12-07-2020
12-07-2020
Unfortunately, there is no method to upload a new audio file via AXL. I did write a bulk MOH uploade...

Re: Filter tab (Recording step) Duration max value

Created by in Contact Center
12-07-2020
12-07-2020
There's only one way to find out, but keep in mind that CUCM has a max call duration of 12 hours, so...
Public Statistics
Date Registered ‎07-13-2006 02:19 PM
Date Last Visited ‎03-03-2021 02:06 PM
Total Messages Posted 4,674
Total Helpful Votes Received 6378
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Awards
Cisco Designated VIPs
2015 Contact Center
Cisco Designated VIPs
2014 Contact Center
Cisco Designated VIPs
2013 Contact Center
Cisco Designated VIPs
2019 Contact Center
Cisco Designated VIPs
2020 Contact Center
Community Spotlight Award
Doc/Video September 2012