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Sheraz Saeed Lodhi
‎06-24-2022

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1 Accepted Solution
5 Accepted Solution
10 Helpful Vote
1 Helpful Vote
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Member since ‎04-19-2007
254
Posts
25
Helpful
6
Solutions

Finnese doesn't change state to wrap-up or Ready after acll transfer from talking

Created by in Contact Center
10-02-2016
10-02-2016
Folks, I am facing a problem with finnese 10.0.1 with UCCE 10.0.x that after transfering a call to I...

Hi Ramamoorthy,

Created by in Contact Center
06-26-2016
06-26-2016
Hi Ramamoorthy, All mentioned above steps have been taken before and checked but the result is same....

CCX Finesse CTI Error 88407

Created by in Contact Center
06-23-2016
06-23-2016
Hi Folks, We have CCX 10.6.1 with Finesse. One of our newly added supervisor is not able to perform ...

Alex,

Created by in Contact Center
05-01-2016
05-01-2016
Alex, I think you can use SM API in order to extract the chat.by defining the date range.

Hi Peter,

Created by in IP Telephony and Phones
04-12-2016
04-12-2016
Hi Peter, Thanks for sharing it means it works for both H323 and SIP . As you said you are also usin...

Hi Peter,

Created by in IP Telephony and Phones
04-12-2016
04-12-2016
Hi Peter, Good to know its working for you :). So are you using SIP trunk or ISDN E1 ?. BTW for IP p...

Hi Peter,

Created by in IP Telephony and Phones
04-12-2016
04-12-2016
Hi Peter, It didn't work for me then I have changed the Topology and used E1s as we had E1s as well ...

stand alone cvp outbound dialer

Created by in Contact Center
04-07-2016
04-07-2016
we have a customer using Stad alone VXML outbound dialer. We are noticing for some calls Gateway sen...

Hi Chintan,

Created by in Contact Center
12-24-2015
12-24-2015
Hi Chintan, So i have a couple of questions in this regard, if i uncheck the box then the user will ...

Hi Folks,

Created by in Contact Center
11-28-2015
11-28-2015
Hi Folks, I have a situation here. As i mentioned earlier i have two CCM clusters and call coming on...

Hi Chintan,

Created by in Contact Center
11-25-2015
11-25-2015
Hi Chintan, I have figured it out basically we have two CCM clusters and becaus of one of the route ...

Hi Mukesh,

Created by in IP Telephony and Phones
11-22-2015
11-22-2015
Hi Mukesh, If you are using SIP trunk between CUCM and Voice Gateway for out bound try to configure ...

Hi,

Created by in Contact Center
11-22-2015
11-22-2015
Hi, Did you manage to fixed this issue.

Here is the call log

Created by in Contact Center
11-16-2015
11-16-2015
Here is the call log ANI = 507580961 Agetn Ext: 7311 Trace: ConnCreatedEv CID: 67113436 (4572/4) Add...

Yes, i have one that too but

Created by in Contact Center
10-26-2015
10-26-2015
Yes, i have one that too but o result so far. Plz find the ECC variable screen shot
Public Statistics
Date Registered ‎04-19-2007 10:41 PM
Date Last Visited ‎06-24-2022 12:06 AM
Total Messages Posted 254
Total Helpful Votes Received 25
Helpful Votes Given To