melinda.clancy
Level 1
Level 1
Member since ‎07-30-2007
‎05-11-2023

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  • 84 Posts
  • 1 Solutions
  • 15 Helpful votes Given
  • 5 Helpful votes Received
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I have 12.5 CUCM, 7965, and 8851 phones.  Some phones have shared lines.This issue is with the 8851 and 7965 phones.  If the 8851 and 7965 have shared lines and the 7965 puts the call on hold.  The 8851 cannot retrieve the call by just pressing the l...
We recently upgraded from UCCE / CUIC 10.5 to 12.5, September 2021.  In CUIC reporting I have one agent that is not showing up for the month of September.  Supervisors say she was logged in and taking calls that month.  When I pull a report for the y...
No laughing.  We are in the process of upgrading to 12.5. I have UCCE 10.x with CAD.  Just purchased 8851 phones and I cannot get these phones to login to CAD 10.0.  I also use IP phone agent and that doesn't work either.  I have search for days and ...
I have UCCE 10.5 with CAD 10.0 and CSD 10.0.  Monday all Agents showed in CSD.  Came in Tuesday, no Agents were showing.  This is on all Supervisor's, not just one.  The Skill Group - Team Skill Statistics display, but not the Agents, their statistic...
I have UCCE 10.5 with CAD 10.0 and CSD 10.0.  I have one agent that appears and disappears from the Supervisor's desktop.  He also disappears off of chat.  I have re-associated his phone to the PGUser, reset the CTI service in UCM.  I don't know what...
Community Statistics
Member Since ‎07-30-2007 11:14 AM
Date Last Visited ‎05-11-2023 09:59 AM
Posts 84
Total Helpful Votes Received 5
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