Dears, One of our customers has requested a custom gadget inside Finesse where agents who have more than 1 CSQ can choose which one to be ready on; the current state is the agent has to choose to be ready or no ready on all CSQs. Any hints? Thanks in...

Hello Members, This is regarding a PCCE environment version 12.0 We are facing an issue with Finesse CFAdmin where we're not able to add, delete or modify reason codes, all buttons are greyed out as you can see in the below screenshot. Anyone can ad...

Hello, This is regarding a CUCM environment version 14SU3. We have around 2000 third-party phones (Teledex) to be configured on CUCM. As far as I understood from the Teledex provider, these phones use a username and password to authenticate with CUCM...

Hello, This is regarding a UCCE environment version 12.6(2). We have a custom gadget (Web Application) in Finesse that is compatible with IE mode only. Since Finesse version 12.6 is not compatible with IE mode (only with Chrome and Edge Chromium), is...

Hello,We have the following environment that needs to be upgraded to version 14 on new UCS servers with new IP addresses:- 1 CUCM-PUB and 1 CUCM-SUB- 1 IMP-PUB and 1 IMP-SUB- 1 CUC-PUB and 1 CUC-SUBI checked the online documentation and came to know ...