jc12
Level 1
Level 1
Member since ‎11-15-2013
‎02-27-2024

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  • 131 Posts
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  • 81 Helpful votes Received
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Anyone know of any good examples of using the REST element via POST and then retrieving the response status and response body for further IVR Treatement? Thanks,
Hello, we are looking to introduce IVR deflect into our contact center environment and one question that came up was if we have a way to determine if the caller originated from a landline or mobile device so that we can decide if the call will be all...
Currently testing out Jabber 14.1.3 with CUCM 12.5.We are running into an issue with conferencing calls with Jabber.  Direct transfers work just fine but conferencing causes the call to fail.  If I check MTP required on the Jabber phone in CUCM the c...
I'm just wondering if there is a requirement to apply the OVA to the VM for windows boxes for PCCE installs.  I know each component has a specific OVA but can we just set the VM settings ourselves or is the use of the OVA actually required.   Does it...
I noticed that within the CCE Admin page under agent configuration we no longer have the "Supports Chat & Email" Check box for ECE.  We currently don't use ECE but have it installed and I was going to start testing to get a feel for how it works.  No...
Community Statistics
Member Since ‎11-15-2013 06:30 PM
Date Last Visited ‎02-27-2024 02:49 PM
Posts 131
Total Helpful Votes Received 81