About Jason Amick

Jason Amick · 01-07-2021

Wanted to start a discussion and get some guidance on using webex teams softphone for our contact center agents and see if anyone is doing this successfully. Our current remote agents use CIPC and we are looking for a replacement and it would normal...

Jason Amick · 12-18-2020

We have always used a 3rd party reporting agent for analytics for our call centers. During our last upgrade to UCCX 11.6.2 the business and IT decided to drop the 3rd party reporting agent and use CUIC instead. There is one limitation that concerns...

Jason Amick · 03-05-2020

Would like some input on what other UC members are using to integrate SalesForce (Cloud) with UCCX/Finesse. I will include all current software versions below. Our company recently purchased Salesforce CRM and are working on the build with a 3rd pa...

Jason Amick · 10-11-2019

We are running UCCX version 10.6.1.11002-15 and have some questions about migrating agents from CAD to Finesse. I have been unable to find cisco guides/documentation that helps with answering some of the questions below. The questions below are bas...

Jason Amick · 02-27-2019

Need some clarity on regions and audio codec preference lists with CUCM ver 11.5 and 8800 series devices. Without going into too much details we started doing additional testing when we noticed some failed recordings with our call recording server an...

Jason Amick · 01-08-2021

So without that feature and upgrade there is no way for an agent in UCCX current versions to be able to float and use a deskphone and CSF/softphone unless it was a combination of IP communicator/deskphone with extension mobility? The key here is we a...

Jason Amick · 01-08-2021

Jim: Thanks for the response and for the Cisco live video. Just to clarify in order for an agent to be able to float between WFH and in the office using a deskphone using an alternative softphone other than CIPC we would need to upgrade UCCX to 12.5...

Jason Amick · 12-30-2020

This seems to have done the trick. Removing the reporting user role from a current user with supervisor role now limits the viability in CUIC to their team/agents only. It also seems to have resolved the issue of pulling data on all CUIC users when ...

Jason Amick · 12-18-2020

Thank you both for your input. We will do some additional testing on our end to see if this helps resolve any of our issues. Sounds like it will since we do give supervisors reporting capabilities.

Jason Amick · 03-12-2020

Below is TACs response, looks to only impact CTI adapters. Responded to get additional clarification on adapters integrated via the Finesse API. *****This is Bhushan from Cisco TAC and I have taken ownership of this SR since I had some familiarity wi...

Member Since	‎11-23-2013 01:03 PM
Date Last Visited	‎01-10-2021 04:15 PM
Posts	169
Total Helpful Votes Received	35

User Statistics

User Activity

UCCX and Webex Teams/Jabber

CUIC Reporting Visibility Limitations

Questions on CTI/UCCX integration with CRM (SFDC)

CAD to Finesse Migration Assistance

Regions and Audio Codec Preference Lists

Re: UCCX and Webex Teams/Jabber

Re: UCCX and Webex Teams/Jabber

Re: CUIC Reporting Visibility Limitations

Re: CUIC Reporting Visibility Limitations

Re: Questions on CTI/UCCX integration with CRM (SFDC)