Hi,i have an issue where a 7841 (SIP) phone on my local LAN keeps getting one way audio issues every few days or so. this is the only 7841 i have in my environment. i have some 7821s and a 7861 and these are working fine.they are all registered to a ...
Hi,i am totally new to TMS and this is my first time installing. I have a small system with only 25 licenses.Do i need to install TMSPE? and Does TMSPE need a license if I need to install it? Thanks,Surendra
Hi,i have two users logged into a finesse portal that i just set up. they are able to login, bu when they go into a "Ready" state, it automatically changes to "Not Ready" and they are not on any active calls. Please assist.
Hi,From what I read and researched Agents can be assigned 2 lines1. primary line2. IPCC line (Contact Centre) On the primary line they can make and receive calls but it is NOT linked to the contact centre.The IPCC line is the line that the UCCX inte...
Hi,One issue I am coming accross is that for the Caller Input in one of my Call handlers, I need to send the call to a Hunt Group, but there is no option for that. i suspect there is a workaround for this. Can you assist? Thanks,
