I have IPCC enhanced 3.1.3 and have silent monitoring working fine, but I don't see the recording buttons, and they are not available in the desktop administrator.What am I missing??
Is there a way to delay sending a caller to a les-skilled agent??I have several small queues. Ther may be only one or two agents that are the most highly skilled (from a total of 3-5 for the queue). I would like callers to wait a minute or two for t...
Does anyone have a good end user personal assistant documentation. The user guide on cisco.com is horrible. It is extremely long and not very clear. I would really like to have just a list of accepted voice commands at each menu level.
I have 2 3750G-24 as the core of my voice/data network. I have 2 vlans (voice,data) and it seems like when I cross the routed interfaces (virtual vlanX interfaces) I lose my qos tagging. I have tried route-maps and policy maps but they are not worki...
Items needed- HP DL320 (built to Cisco specs)Call Manager SoftwareSteps--Insert Hardware detection CD-Boot DL320-Follow instructions on screen-Insert Disk when prompted (will be one of the 13 CDs in the CM box)-When OS is completely up, insert CM ins...
I usually set a variable called loopcounter to 1.Then each time through the loop I evaluate-If loopcounter>=(number of loops before I prompt)thenmenu- "Do you want to stay or leave message"1- Xfer to voicemail2- set loopcounter=1 goto queueloopelse...
I have done this in our environment. It is fairly easy. Just find the xmldirectory.asp file on your Call Manager and add a Menuitem to it. Here is what mine looks like. You won't need any type of authentication, just the URL. In this example I cha...
Yes, you can just purchase one third party server and the Call Manager software. Without getting to deep into design, you will usually want to have 2 Call Managers for redundancy, and what will you do for voicemail???
There are several 3rd party servers that are approved to be used including a couple of HP/Compaq and some IBM servers. These server must be configured in a very specific way. You must not deviate from the cisco supplied parts list. The MCS server are...
