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Quigath
‎06-24-2022

Enthusiast
Awards
1
Spotlight Awards English Community, Developer of the Month, November 2020
Recent Badges
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100 Helpful Vote
Spotlight Award
5 Accepted Solution
30 Helpful Vote
50 Replies
1 Accepted Solution
10 Helpful Vote
1 Helpful Vote
20 Replies
10 Replies
Stats
Member since ‎02-01-2018
144
Posts
98
Helpful
14
Solutions

Re: CVP Call Studio Voice Element Digits - Change the time between typing a digit and a digit

Created by in Contact Center
11-01-2019
11-01-2019
check out the interdigittimeout property, it controls the time between dtmf

Re: Wrap Up Custom Gadget

Created by in Contact Center
10-09-2019
10-09-2019
You'll need to save your user and dialog as local variables for them to be accessible from the OnLoa...

Re: Finesse Gadget Development - Startup

Created by in Contact Center
10-03-2019
10-03-2019
That's exactly what I do. It's a little painful but not too bad.

Re: uccx custom jar file logging directory

Created by in Contact Center
10-03-2019
10-03-2019
To get logs for debugging there's three ways to do it: use the built-in RTMT, use an SFTP server, or...

Re: Finesse Gadget Development - Startup

Created by in Contact Center
10-03-2019
10-03-2019
I've been learning more about this process also. I didn't know about the json config file to point t...

Re: Finesse: how to listen to Participants changes?

Created by in Contact Center
09-25-2019
09-25-2019
This was very close to what I needed, thanks for posting this! After experimenting a while I found t...

Re: Finesse - Issue in Popup on some inbound call

Created by in Contact Center
09-19-2019
09-19-2019
Are you always experiencing this issue? Can you reliably reproduce it?Adding some screen shots of wh...

Finesse: how to listen to Participants changes?

Created by in Contact Center
09-12-2019
09-12-2019
I have a finesse gadget that's using the javascript api to attempt to listen to any additions or cha...

Re: Side-specific Finesse user list?

Created by in Contact Center
09-03-2019
09-03-2019
Isn't only one side active at a time? So that all agents log into the active side.

Re: Can UCCX use VXML file?

Created by in Contact Center
05-31-2019
05-31-2019
I was able to solve this myself. The problem is that the Cisco sandbox installation for 11.6 has som...

Can UCCX use VXML file?

Created by in Contact Center
05-29-2019
05-29-2019
I have a VXML file hosted as a plain file on IIS. The file contains the VXML that I want UCCX to fet...

Re: Finesse 12.0 gadget testing with nocache

Created by in Contact Center
05-10-2019
05-10-2019
What does your URL look like?This has worked for me in 11.6.https://[IP]/desktop/container/?nocache

Re: Finesse Integration with 3rd Party ticketing system

Created by in Contact Center
05-06-2019
05-06-2019
It sounds like you're wanting to create an IVR to allow callers to both hear and open tickets. You'l...

Re: CAD workflow in Finesse

Created by in Contact Center
05-03-2019
05-03-2019
There is no built-in way of doing this with config. You'd have to write some custom code.

Re: Dyanmic Call Studio Element Name for CVP Reporting Server

Created by in Contact Center
04-24-2019
04-24-2019
The only other thing I'd suggest is to look at the ElementAPI and ComponentAPI classes for custom el...
Public Statistics
Date Registered ‎02-01-2018 10:30 AM
Date Last Visited ‎06-24-2022 12:06 AM
Total Messages Posted 144
Total Helpful Votes Received 98
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Awards
Community Spotlight Award
English Community, Developer of the Month, November 2020