Hi, We had a strange behavior in our customer site (UCCE 11.6). Agents were put to not ready state with status call over lap. Checked the CVP logs, found rejection from CUCM with 404-not found. Upon checking with TAC, we found the CUCM rejected the c...

Hi,   We are using ECE 12.0 (ES5) for chat and email. Is there any documents available for Securing the Chat Web Servers in IIS level. Your valuable input is highly appreciated.

Hi, Kindly share your valuable inputs on UCCE (ICM, CVP, Finesse, CUIC) upgrade from 11.6 to 12.6 including OS,SQL upgrade. 

Hi, We are using ECE 12.0 and getting below error in FireFox . Cookie “egain-last-request-id” will be soon rejected because it has the “SameSite” attribute set to “None” or an invalid value, without the “secure” attribute. To know more about the “Sam...

Hi, For UCCE the private connection network latency is 500 ms.(ie if PG/Rogger misses 5 consecutive heartbeat of 100 ms).Can we increase the heartbeat interval or threshold through reg edit ? how will it impact the system ?