Is it possible to dynamically set the skill for a call in the script. For example I have a Skill variable that matches a skill set in IPCC. I pull that skill variable from a database based on callednumber. I want to take that skill set and do a se...

I was wondering if someone could give me a link to a basic example of an FXO port configuration that uses the FXO ports as backup ports in case of a PRI outage. I am really just looking for the actual port configuration, not necassarily the dial-pee...

Hi, I have a brand new Unity 4.0(5) UM with Exchange 2k installation in a CCM integration. When a subscriber hits the message button, then enters their password, they get dead air. This is the only warning in event viewer:EVT_MSG_PRIMARY_DOWN_ON_S...

I am having trouble with a translation pattern, wondering if anyone can help. I am attempting to take any calls to DID's in the range of 4XXX and make them ring internally on 3XXX. I want to do this in call manager to make it easier for the client ...