I'm running IPCC Express 4.05 and would like to be able to log all agents out at a certain time 6pm. A lot of times the agents stay logged in, and calls do not roll to my answering service. Is there a way to force this to happen in my script?
We are running Unity 4.2 connecting to a backend exchange 2003 cluster. Anytime there is a failover on the cluster, Unity MWI's freak out and no longer work. No errors occur in Unity and the only apparent way to re-synch is with a reboot.Any ideas??
Has anyone installed any of the OS updates or CCM patches via VNC? I have a number of remote CCM's that I'll need to upgrade the OS on and patch for the DST changes, and I need to somehow do it remotely.
I'm talking about a user on Intuity can forward voice messages to a user on Unity and vice versa. I can do the Unity side based on the documentation, but is there anything out there that explains the Intuity side of things?
