Hi,I am trying to convert outbound campaign feature added to CTIOS VB.NET 9.0.* to Finesse gadget 10.5 A number of customization were added to CTIOS application. One of them is Cancel Call and below is the codem_call.Clear().I am looking for corresp...
Hi,I came across Webservice finesse sample gadget that used cisco API. I am trying to add Basic64 Authorization in mymakeRequest function as it is required by the endpoint that it is trying to execute.Do you have sample codes on to set the Basic64 A...
Hi,I am trying to use createWSRequest using the arguments below: finesse.modules.DellFed_ScreenPopGadget.createWSRequest(restEndpoint + "5GT3C6U", { method: 'GET', dataType: 'text', cache: false, data: {}, wi...
Hi All,I have a client who is going to run Cisco Finesse 11.5 and want to use IE browser. But does not want to enabled the ActiveX settings as requested in Cisco Finesse 11.5 User Guide.What is the side effect of not enabling ActiveX but a custom gad...
Hi Denise,Currently, I am updating CallVariables using finesseext.js provided by Cisco as shown below:finesse.restservices.Dialog.prototype.updateCallVariable = function (name, value, options) { this.isLoaded(); var callvar = { ...
Hi Denise,Our client have issues with the built-in Wrap-up drop-down and it is not sorted in order. Client have requested that Wrap-up codes be display in ascending order and want to see at least 10 Wrap-up codes (with vertical scrollbar) and 40 colu...
Denise,I have implemented Accept/Reject/Close in custom gadget. Here is what I am trying to do:When a call is going to be delivered to an agent UCCE “reserves” the agent by putting them in a reserved status. The cancel Reservation, should drop the re...
