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matthewpage
‎04-06-2018
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100 Helpful Vote
1 Accepted Solution
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Member since ‎01-05-2008
210
Posts
92
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12
Solutions

UCCX - how to pad out a string?

Created by in Contact Center
12-17-2011
12-17-2011
Thanks Graham!

UCCX - how to pad out a string?

Created by in Contact Center
12-17-2011
12-17-2011
Hi GuysI am collecting a an account number that is up to 16 digits long. If it the string is less th...

UCCX 8.5 - Can you pass Call data between scripts?

Created by in Contact Center
12-13-2011
12-13-2011
Hi AllI want to be able to pass call data based on account number etc that i am capturing in one scr...

Finesse and interacting with thick client end user apps (SAP)

Created by in Contact Center
11-22-2011
11-22-2011
Hi NathanYour certainly planning ahead! The support for UCCX is meant to be in the 9.5 release of Fi...

Unable to get Twitter Stream working in SocialMiner

Created by in Contact Center
10-10-2011
10-10-2011
It depends if you are using it in production or just in your lab. If it is production open a sev 1 T...

Unable to get Twitter Stream working in SocialMiner

Created by in Contact Center
10-08-2011
10-08-2011
Also have the same issue. Did you manage to get a resolution or anything from Cisco?

Finesse Install Issues

Created by in Contact Center
10-04-2011
10-04-2011
HiThe key to your issue is the UCCE Realm file. For some reason they havent included the details to ...

UCCX 8-5-1 Problems - now which patch first ?

Created by in Contact Center
09-19-2011
09-19-2011
Hi You need to apply the SU1 patch first:UCSInstall_UCCX_8_5_1_UCOS_8.5.1.11001-35.sgn.isoThen you n...

EIM/WIM 4.3 OS install specifications

Created by in Contact Center
08-19-2011
08-19-2011
You need to have the two servers in the same domain if you are using WIM. You also need to make sure...

EIM / WIM 4.3.2 Agent Bulk Import UCCE

Created by in Contact Center
06-13-2011
06-13-2011
HiI dont believe there is any standard way of doing this other than mapping the agents manually.When...

EIM 4.3.1 - Where do you change the default timezone for reports?

Created by in Contact Center
05-06-2011
05-06-2011
I have noticed when running reports that the default time zone always seems to be -5 Indiana (East)....

Re: EIM 4.3.1 - Supervisor unable to view agents or queues in re

Created by in Contact Center
05-04-2011
05-04-2011
I have been testing the work around and it doesn't seem to be working correct.1. When you run the ag...

UCCE/CVP Load testing

Created by in Contact Center
04-20-2011
04-20-2011
Hi AllHas any one had any experience with load testing a UCCE enviroment? We need to prove that the ...

Re: ASK THE EXPERTS - Cisco E-Mail and Web Interaction Manager

Created by in Contact Center
04-18-2011
04-18-2011
Hi SteveIts a known issues. If you have all ready upgraded to 4.2.5 then you just need to download E...

Re: Courtesy Callback Configuration

Created by in Contact Center
04-12-2011
04-12-2011
Hi KrisThanks for this and good to hear some one has it working. At the moment when a call is in que...
Public Statistics
Date Registered ‎01-05-2008 09:56 AM
Date Last Visited ‎04-06-2018 12:27 AM
Total Messages Posted 210
Total Helpful Votes Received 92
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