Hi All, i have issue with ringback tone, we have the below scenario: Telkom SIP --> Cisco VG --> SIP --> CUCM --> UCCX Trigger --> UCCX CTI Port (936305) ( till this point all is working fine) --> call redirect to CTI Route point (952019) ( ARC Opera...
Hi All, i have a cucm cluster integrated with two UCCX Clusters, once i configure any Agent and before i associate it with RmCm i will see the agent as resource in both Cluster ? its normal scenario ? and what about the license coz i know the license...
Hi All,
we have a client have UCCX/CAD he need to integrate UCCX with Ticketing system I already have a meeting with the third party App, they asked to send the below parameter to their system:
Agent Name-->Done
Data/Time-->Done
Session ID-->Done...
Hi All,
I have a little problem with the CDR (Gateway utilization) report, today i want to CDR since 22/Dec/2018 to 22/feb/2019 however the server displays the following msg:
30024: Data is available only from Feb 8 2019, do u want to generate th...
Hi All,
Knowledge sharing, I just deployed CUAC Advanced 12.0 “Pub and Sub” with CUCM 11.5 I used Cisco CUAC Admin guide for configuration in CUAC and CUCM, after all servers is up and running I stuck with issue that I have more than 1500 CTI port...
Hi there, i had the same issue today after i upgraded my router, i checked "show ip ssh" and i saw the version "SSH Enabled - version 1.99", i tried to SSH from my Putty but it was giving this error on the router logging:%SSH-3-NO_MATCH: No matching ...
Hi, i had same issue once i upgrade to version 12.x, and i solved it like the below: - you need the supervisory extension-Access CUIC --> Reports --> Stock --> Unified CCX Live Data --> Supervisor --> Team summary report --> on action column --> pres...
Hi, I got same issue but with version 12, i resolved like the below: My environment HA (Pub and Sub),1.access both servers to CUIC https://x.x.x.x:8444/cuicui2.configuration-->Data sources3. in "Live Data Streaming Data Source", you will see light as...
