Recently the business that I’m working with started to deeply analyze the UCCE dialer reports and looked at efficiency of the leads. What was strange that at the beginning of the year all the stats dropped especially in the detection of the answering...

Many times, in my career, businesses came to me asking if there is a chance to change something in Cisco Finesse. In most cases it ended up in the development of a custom gadget that changed the Finesse UI (change of color of some parts of UI), added...

Dear Community,A couple of months ago Cisco gave us a new opportunity to write integrations for Cisco voice gateway - Cisco Unified Communications Gateway Services API Guide (Link). One of the available API’s is XSVC which can be used for route monit...