Does anyone know if the email notification feature is turned in unity connection, once a voicemail is left for a user can that email notification be delivered to email or that company domain?  For instance if you have John Doe that works for ABC comp...

Hello, I am trying to pull a CDR for a call handler that is built in Unity Connection. Does anyone know if there is a way to pull historical data on a number in CDR and export it cleanly into excel. I am not that familiar with CDR and I have a user t...

Hello there, I am trying to add a new Call Type in the list, I see that you have to build it first in the Call Type List and the add it into the Dialed Number/ Script Selector List and made sure that it is setup correct here. I have done that and the...

I am trying to get in and modify some ICM script when I press the edit button I am getting a box that is popping up saying " Could not acquire script lock" Update to central controller completed unsuccessfully" I tried to do some research on this and...

I created a call flow in ICM and the group wants a custom message outside of the general .wav files that we have. I added the new wave file to both of the CVP servers then added it to the network VRU script in ICM. I then inserted that Run External S...